Dominique M. Sanders
Omaha,NE
Summary
Accomplished professional with a solid background at Mutual of Omaha, focusing on client assessments and maintaining data accuracy. Skilled in medical terminology and communication, excelling in dynamic environments. Dedicated to quality assurance and nurturing customer relations. Strong adaptability and teamwork skills lead to successful project execution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aisles Online Shopper
Hy-Vee Supermarket
Omaha, NE
09.2024 - Current
- Accurately selected and packed customer orders, ensuring adherence to brand standards.
- Streamlined order tracking using handheld devices and inventory systems.
- Resolved item discrepancies by managing substitutions with empathy and efficiency.
- Excelled in a fast-paced team environment through effective time management and multitasking.
Medical Underwriter
Mutual of Omaha
Omaha, NE
09.2020 - 12.2022
- Conducted client interviews and screenings with attention to detail and professionalism.
- Analyzed patient histories to assess insurance eligibility and coverage options.
- Updated client data accurately, ensuring confidentiality and organizational efficiency.
- Utilized underwriting software to enhance application processing and evaluations.
Customer Service Representative
Alorica
Omaha, NE
11.2019 - 09.2020
- Handled high-volume customer calls with professionalism and courtesy.
- Provided timely, clear information on products, services, and procedures.
- Logged customer interactions while effectively resolving issues.
- Demonstrated empathy and active listening to address customer needs.
Education
Phlebotomy Technician Certificate -
Metropolitan Community College
Omaha, NE05.2025
High School Diploma -
Burke High School
Omaha, NE05.2018
Associate - Video & Audio Communications
Metropolitan Community College
Omaha, NESkills
- Medical terminology and HIPAA compliance
- Effective communication
- Phlebotomy techniques and equipment
- Quality assurance and error prevention
- Customer relations and resolution
- Patient communication and identification
- Sales strategy and account management
- Administrative support and data accuracy
- Speed, accuracy, and multitasking
- Adaptability and teamwork
Certification
- CPT (Certified Phlebotomy Technician)
References
References available upon request.
Timeline
Aisles Online Shopper
Hy-Vee Supermarket
09.2024 - Current
Medical Underwriter
Mutual of Omaha
09.2020 - 12.2022
Customer Service Representative
Alorica
11.2019 - 09.2020
Phlebotomy Technician Certificate -
Metropolitan Community College
High School Diploma -
Burke High School
Associate - Video & Audio Communications
Metropolitan Community College