Dominique Muller

• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Trained team members in successful strategies to meet operational and sales targets.
• Maintained clean, adequately stocked, and organized depart by streamlining daily operations and introducing new procedures.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Trained team members in successful strategies to meet operational and sales targets.
• Took regular inventories of both Bakery and Deli
• Although I have a full time baker, I was able to fill in when necessary and complete Bakery production and procedures as needed.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Researched and corrected customer concerns to promote company loyalty.

• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
• Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
• Completed inventory counts, reordered stock, and removed expired items from supply.
• Trained new employees on handling, safety and stocking procedures.
• Worked closely with employees and customers to effectively manage daily operations and communications.
• Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
• Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
• Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Same duties as Winn-Dixie. Worked at several Peoria area locations and was a Seafood Lead as well as Deli Associate from 1989-2009