Dominique M Walker

Entry level health position or Front desk/Customer-service position / Massage therapist

I am a compassionate, driven, trustworthy and caring individual. I try and maintain a sense of "walking in another persons shoes". I take my job of providing a service to others seriously, it is important to me to be successful in my career. I am very determined individual, and care greatly for the families and employees I work with. I believe that every person deserves to experience love! respect, and emotional connections to others. I value having a close working relationship with individuals and families I support. I have been raised in a Christian based family of "do gooders", nurses, social workers, childcare providers, law enforcement & government officials. I knew I was driven by my innate sense of compassion for others. I worked as a foster parent providing care for adult/children with developmental diagnosis and mental illness. I also have significant experience with adults and children who have experienced trauma. I have continued my experience with children with disabilities and worked with families from a different angle I also expanded my knowledge of community service providers through this position. Having refreshed my courses in CPR/ FIRST AID, recipient rights, and knowledge of self-determination. I feel excited and inspired to assist others in reaching their potential.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

• CPR and First Aid Certification, 07/12-Current
• Certified Nursing Assistant (CNA)
• SafeServ Certified
• Certified Medical Assistant (CMA)
• First Aid/CPR
• Certified Nursing Assistant, Medi Mart, Madison Heights, 01/10
• Certified for passing and distributing Medication, Medi Mart Pharmacy, 01/08
• Certified in supported services, 01/07
• Certified for recipient rights/due process program/Customer Service business skills, Oakland Community Mental Health Office
• Driver's License

• Highly praised for effective team-work and constant delivery of exceptional care to residents.
• Trained 10 new nursing aids.
• Certificate of special congressional recognition for outstanding and invaluable service to the community church & homeless shelters.
• Consistently maintained high customer satisfaction ratings.

• Sponsored families struggling with poverty and medically ill children.
• Foster parent with Catholic Social Services for medically fragile children with ADHD and Developmental Delays.
• Donated over $300 towards a homeless family and provided shelter for them.
• Volunteered at a shelter for 300 women, men & children who were homeless and provided food, clothing & toiletries.
• Engaged children in healthy after school activities.
• Successfully completed 80hrs of intensive crisis intervention training.
• Developed listening and interpersonal skills necessary for my field of choice.
• Personal Safety course.
• Medical child abuse and neglect training.
• Foster care intake.