DOMINIQUE NARCISSE
Charlotte,NC
Summary
Customer-focused professional with extensive experience in call center and customer service environments, known for strong communication, problem-solving, and time management skills. Proven ability to build rapport, handle high-volume interactions, and drive customer satisfaction. Seeking a leasing professional role where I can apply sales ability, relationship-building skills, and attention to detail while continuing to deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Esthetician | Eyelash Extension Specialist
Entreprenuer
Charlotte, NC
05.2020 - Current
- Operated a successful personal beauty business, overseeing client booking, customer relations, and social media marketing.
- Cultivated a loyal client base through exceptional customer service and precision in beauty treatments.
- Adhered to state regulations, maintaining a safe, clean, and relaxing environment for clients.
Call Center Sales Representative
AT&T Mobility
Charlotte, NC
08.2025 - Current
- Handled high-volume inbound calls, assisting customers with billing inquiries, account updates, technical support, and service concerns.
- Identified customer needs and recommended appropriate products, services, and upgrades to drive sales and enhance customer experience.
- Consistently met or exceeded sales targets and key performance metrics, including conversion rates and customer satisfaction scores.
- Built rapport with customers through active listening and clear communication, increasing retention and customer loyalty.
- Navigated multiple systems to access accounts, process transactions, and accurately document interactions in real time.
- De-escalated challenging situations with professionalism, turning negative experiences into positive outcomes.
Leasing Professional
Pavilion at UC Apartment Homes
Charlotte, NC
07.2023 - 07.2025
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Responded to inquiries via phone, email, and in-person interactions effectively.
- Maintained accurate records of leasing activities and tenant information.
- Developed strong relationships with residents to foster community engagement and satisfaction.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
Customer Service Representative
Teleperformance
Charlotte, NC
04.2020 - 05.2023
- Managed high-volume inbound customer calls during overnight shifts, ensuring continuous support during off-peak business hours.
- Worked independently in a fully remote environment with minimal supervision while maintaining productivity and service quality standards.
- Resolved customer inquiries efficiently, focusing on first-call resolution and reducing the need for follow-ups.
- De-escalated complex or sensitive customer concerns with professionalism, particularly during high-stress late-night interactions.
- Accurately documented customer interactions and updated records across multiple systems while multitasking in real time.
- Consistently met performance metrics, including call handling time, quality scores, and customer satisfaction ratings.
Direct Support Specialist
Quest Provider Services
Charlotte, NC
06.2019 - 08.2020
- Provided compassionate support to individuals with disabilities, assisting with daily living activities and promoting independence.
- Collaborated with family members and care teams to ensure comprehensive client care.
- Advocated for clients' well-being while fostering a safe and respectful environment.
Education
Bachelor's Degree - Business
North Carolina Agricultural and Technical State University
Greensboro, NC06.2022
Skills
- Customer Service
- Multitasking and organization
- Time Management & Multitasking
- Microsoft Office & Google Workspace
- Conflict Resolution & Communication
- Remote Customer Support
- Property management
- Fair housing regulations
Timeline
Call Center Sales Representative
AT&T Mobility
08.2025 - Current
Leasing Professional
Pavilion at UC Apartment Homes
07.2023 - 07.2025
Esthetician | Eyelash Extension Specialist
Entreprenuer
05.2020 - Current
Customer Service Representative
Teleperformance
04.2020 - 05.2023
Direct Support Specialist
Quest Provider Services
06.2019 - 08.2020
Bachelor's Degree - Business
North Carolina Agricultural and Technical State University