DOMINIQUE NEELY
Florissant,Missouri
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
16
16
years of professional experience
Work History
Patient Care Associate
Barnes-Jewish Hospital, Jewish Hospital
St. Louis, Missouri
05.2024 - Current
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Participates in the collaborative identification and reporting of patient safety issues and assures patient environment safety.
- Immediately follows the departmental protocol/guidelines and seeks assistance from the clinical team when patient appears to pose a threat to self and others
- Helped patients complete activities of daily living.
- Warmly greeted patients and visitors and made each feel welcome.
- Observe patient ages 5-17 behavior and document observations in a timely manner
- Delivered meals and snacks to patients in accordance with dietary requirements.
STYLIST/ OWNER
CAY'ROSE HAIR SALON
St. Louis
12.2020 - Current
- Specialized in unique high-quality service and products
- Developed positive customer relationships through friendly greetings and excellent service
- Added self-motivation and positive reinforcement to clients
- Built strong relationships with customers by providing personalized advice based on their individual needs
- Consistently achieved high levels of customer satisfaction through quality services rendered
- Maintained an organized work station with cleanliness and sanitation standards
- Ensured compliance with safety guidelines when using scissors, clippers or other equipment
- Uphold safety and sanitation standards to reduce salon risks
- Adapted quickly to changing trends in the beauty industry by attending workshops, seminars, classes regularly
- Displayed creative problem-solving abilities in accommodating client needs
- Learned client preferences and dislikes to provide individualized service and increase satisfaction
- Communicated well with clients in writing, by phone and in person
- Possessed calm, professional and courteous attitude towards customers and colleagues
- Supported technicians with equipment set up for customer's home services
CUSTOMER SERVICE SPECIALIST
SPECTRUM
Town And Country
10.2018 - 03.2020
- Excelled in working within groups with other co-workers
- Focused on accountability and dependability
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Provided exceptional customer service to clients in fast-paced call center environment
- Navigated multiple computer systems and applications and utilized search tools to find information
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Maintained records and distributed office mail to appropriate departments
- Oversaw inventory management daily and maintained scheduling weekly
- Reinforced vendor relationships with friendly greetings and excellent customer service
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Maintained accurate records of all incoming calls, messages, and visitors
- Maintained tidy, presentable reception area with necessary stationary and materials
- Interacted with management and colleagues to resolve important administrative matters
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided
- Practiced excellence in customer service to all clients
RECEPTIONIST
LUTHERAN FAMILY CHILDREN SERVICES
Olive
05.2015 - 09.2018
- Displayed good communication skills and encouragement to all staff and clients
- Answered travel questions from customers about destinations, pricing and flight schedules
- Developed customer service skills while managing client inquiries and complaints in a timely manner
- Performed administrative tasks such as maintaining records of bookings and payments made by customers
- Compiled necessary documentation, confirming proper organization for trips
- Offered creative solutions to customer inquiries and concerns while providing impeccable customer service
TRAVEL AGENT
CONNEXTIONS LOYALTY
St. Louis
03.2009 - 08.2011
Education
High School Diploma -
HAZELWOOD EAST HIGH SCHOOL
Spanish Lake, Missouri05.2011
Certification in Data Entry - undefined
SAINT LOUIS COLLEGE OF HEALTH CAREERS
St. Loui, Missouri05.2018
Skills
- Sales Expertise
- Community activities
- Information Updates
- Documentation accuracy
- Multitasking and Organization
- Behavior redirection
- Verbal and written communication
- Organizational skills
- Multitasking
- First aid and safety
Timeline
Patient Care Associate
Barnes-Jewish Hospital, Jewish Hospital
05.2024 - Current
STYLIST/ OWNER
CAY'ROSE HAIR SALON
12.2020 - Current
CUSTOMER SERVICE SPECIALIST
SPECTRUM
10.2018 - 03.2020
RECEPTIONIST
LUTHERAN FAMILY CHILDREN SERVICES
05.2015 - 09.2018
TRAVEL AGENT
CONNEXTIONS LOYALTY
03.2009 - 08.2011
Certification in Data Entry - undefined
SAINT LOUIS COLLEGE OF HEALTH CAREERS
High School Diploma -
HAZELWOOD EAST HIGH SCHOOL