Dominique Nock
Griffin,GA
Summary
Strategic and visionary leader known for turning complex ideas into profit-driven systems that scale. I help companies and entrepreneurs streamline operations, automate workflows, and drive measurable revenue growth. Within seven months, I built and implemented automated systems that generated $125,000 in new revenue, increased lead generation by 80%, and reduced client onboarding from two days to minutes. Over the past five years, I’ve trained more than 4,000 clients, consistently achieving 95%+ satisfaction rates by transforming inefficiency into clarity, impact, and predictable growth.
Overview
11
11
years of professional experience
Work History
Client Success Consultant
Sevyn Solutions
01.2021 - Current
- Designed and implemented a custom CRM and automation workflow that reduced onboarding time from two full days to just minutes, improving time-to-value and customer experience.
- Increased lead generation by 80% by streamlining marketing automations and enhancing client engagement systems.
- Served as the main client advisor throughout the lifecycle, leading onboarding, adoption, success reviews, and renewal strategies.
- Conducted client training sessions, webinars, and personalized check-ins that maintained an average 95% satisfaction rate.
- Collaborated with cross-functional teams to identify expansion opportunities, contributing to $125K+ in upsell and renewal revenue in seven months.
- Built a digital audience of 200,000+ followers, generating inbound leads and increasing brand visibility by millions of monthly impressions.
Client Success Lead
Entirely Ready, Inc.
01.2015 - 01.2021
- Led client success operations for a growing digital education company serving over 4,000 clients and students globally.
- Developed scalable onboarding and support systems that reduced churn by 30% and increased client retention.
- Managed end-to-end client relationships, ensuring seamless implementation and consistent adoption of digital products.
- Secured over $100,000 in grant funding to expand educational programs and customer training initiatives.
- Partnered with marketing and operations to track customer health metrics, address support gaps, and identify upsell potential.
Flight Attendant
Delta Airlines
01.2016 - 01.2020
- Provided exceptional customer service to thousands of passengers while ensuring safety and comfort in high-pressure environments.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
Guest Relations Associate
The Ritz-Carlton
01.2016 - 01.2019
- Delivered luxury service experiences that upheld the Ritz-Carlton Gold Standards.
- Maintained 100% positive feedback scores through proactive problem-solving and personalized guest care.
Education
Public Relations - Mass Communications
University Of South Carolina Upstate
Spartanburg, Ga05.2014
High School Diploma -
Spalding High School
Griffin, GA01.2012
Skills
- CRM Platforms (GoHighLevel, HubSpot, Salesforce)
- Automation Tools (Zapier, ActiveCampaign)
- SEO & Analytics (Google Analytics, Ahrefs)
- Project Management (Asana, Trello)
- Email Marketing (ConvertKit, Mailchimp)
- Training Tools (Zoom, LMS Platforms)
Websites
Accomplishments
- Reduced onboarding time from 48 hours to under 10 minutes through CRM design and process automation.
- Increased lead generation by 80% using improved workflows and marketing integrations.
- Trained over 4,000 clients on automation, business systems, and scaling strategies.
- Generated $125K+ in new revenue through upsells and renewals within seven months.
- Secured $100K+ in funding for client success and program expansion initiatives.
- Built a social community of 200,000+ followers, reaching millions monthly.
Core Competencies
- Customer Success & Lifecycle Management
- Client Onboarding & User Adoption
- CRM Design & Automation Optimization
- Renewal, Upsell & Expansion Strategy
- Performance Metrics & Client Health Tracking
- Cross-Functional Collaboration & Project Execution
- Webinar Training, Enablement & Best Practices
- Customer Experience & Process Improvement
Languages
English
Native or Bilingual
Timeline
Client Success Consultant
Sevyn Solutions
01.2021 - Current
Flight Attendant
Delta Airlines
01.2016 - 01.2020
Guest Relations Associate
The Ritz-Carlton
01.2016 - 01.2019
Client Success Lead
Entirely Ready, Inc.
01.2015 - 01.2021
Public Relations - Mass Communications
University Of South Carolina Upstate
High School Diploma -
Spalding High School
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