Dominique Ogas
Tucson
Summary
Versatile professional skilled in managing school transportation and delivering behavioral health services. Expertise in bilingual communication and route optimization, leading to improved family engagement and operational efficiency. Committed to fostering compliance and enhancing client care within a collaborative leadership environment.
Overview
23
23
years of professional experience
Work History
Currently Pursuing Employment
N/A
04.2026 - 03.2027
- Reduced the scope of work to align with organizational changes.
Pursuing Employment
N/A
05.2025 - 10.2026
Agent in Training
Futuro Insurance
Tucson
10.2025 - 04.2026
- Provided customer service to clients through phone and email communication.
- Supported customers in placing orders and addressing inquiries about products, pricing, availability, uses, and credit terms.
- Cultivated customer relationships, enhancing satisfaction with services.
- Maintained positive working relationship with fellow staff and management.
Operations Rep for Tucson Arizona and New Mexico
FirstAlt
05.2024 - 05.2025
- Provided management services for local providers serving Tucson Arizona and New Mexico School Districts.
- Oversaw several School Districts while managing students' transportation through their designated school districts.
- Coordinated daily routing for school bus drivers using Excel schedules, minimizing late arrivals.
- Resolved parent concerns about pick-up times and bus assignments through bilingual English/Spanish phone support.
- Trained new drivers on route software and safety procedures, shortening their independent shift readiness time.
- Managed spreadsheets, processed data, and oversaw school and driver accounts to support operational efficiency.
- Facilitated communication between parents and clients to ensure satisfaction and resolve issues.
- Ensured adherence to policies, procedures, and performance standards to maintain accreditation and operational integrity.
Behavioral Health Tech
Pima County Corrections (NaphCare)
Tucson
02.2023 - 07.2024
- Performed and documented mental health assessments, progress notes, individual and group counseling notes, and suicide watch notes.
- Facilitated comprehensive patient treatment from admission through discharge, ensuring continuity of care in mental health units.
- Collaborated in patient management, leveraging clinical resources and expertise of healthcare staff to enhance treatment outcomes.
- Led daily behavioral rounds with nursing and custody staff, updating treatment plans and monitoring symptom changes to optimize patient care.
- Delivered crisis de-escalation interventions using verbal techniques and containment strategies for agitated patients.
- Evaluated patients in various settings, including major mental/medical housing units.
- Communicated significant changes in patient condition to higher level mental health staff.
- Provided psychoeducation and supportive services in both group and/or individual settings for patients.
- Monitored unit safety through cell checks and incident logs, reducing patient elopement attempts during shifts.
Peer Support Specialist
Native Music Coalition
Tucson
08.2022 - 02.2023
- Facilitated peer support for Yaqui Tribal members transitioning from incarceration to promote reintegration.
- Guided clients in preparing essential documents for submission to Tribal agencies to ensure compliance and access to services.
- Developed a bilingual resource binder of local services to enhance client follow-up adherence and engagement.
- Transported clients to medical appointments and tribal events.
Account Manager for Tucson Arizona
EverDriven LLC
Tucson
11.2021 - 08.2022
- Managed transportation services for local providers serving Tucson School Districts, ensuring timely and efficient student travel.
- Oversaw transportation logistics for two School Districts, facilitating smooth student transitions within designated routes.
- Streamlined spreadsheet management and data processing for school and driver accounts, enhancing operational accuracy.
- Managed daily route assignments for 25+ drivers using RoutePlanner software to reduce late arrivals.
C.N.A Intensive Care Unit/Behavioral Health Tech
UMC Banner South Campus
Tucson
01.2019 - 11.2021
- Provided basic nursing and medical care to patients in the ICU setting.
- Monitored cardiac rhythms and recorded telemetry changes, alerting RNs to arrhythmias promptly.
- Conducted hourly neurological checks for post-op patients, reporting score changes to the care team.
- Conducted suicide-risk observations and maintained behavioral logs for psychiatric patients to guide treatment adjustments.
- Recognized behavior indicators of mental health disturbance issues.
- Assisted in conflict resolution and provided emotional guidance and support.
- Supported nurses with patient bathing, dressing changes, and vital sign monitoring to ensure comprehensive care.
- Participated in team meetings to facilitate positive outcomes for care plans.
- Worked closely with patients (Children/Adults), their families, and local agencies.
- Assessed and identified child and adult safety risks.
- Trained new CNAs on ICU equipment and charting standards to enhance accuracy of patient records during night shifts.
Human Resources/Payroll Representative/CNA
Park Avenue Health and Rehabilitation Center
Tucson
09.2017 - 11.2018
- Processed bi-weekly payroll entries in ADP, reconciling timecards and correcting pay discrepancies.
- Processed bi-weekly payroll entries and generated data reports, ensuring accuracy in employee compensation.
- Trained new hires on timekeeping procedures and payroll submission, reducing submission errors on first pay cycle.
- Addressed bilingual employee inquiries in English and Spanish regarding paychecks, deductions, and benefits, enhancing employee understanding.
- Conducted I-9 and credential audits, updated personnel records to meet state regulatory standards.
- Maintained employee files and credentials according to company policy and state compliance measures.
- Stepped in as certified nursing assistant during staffing shortages, delivering daily resident care and charting.
Administrative Assistant/Payroll/Human Resources/C.N.A
Corizon Health (Arizona Department of Corrections)
Tucson
03.2014 - 11.2016
- Collaborated with mental health and medical staff to schedule appointments and address inmate mental health issues.
- Processed weekly payroll for DOC staff using payroll software, reconciling time edits and discrepancies.
- Compiled and submitted monthly HR compliance files and credential documents for state clearance reviews.
- Coordinated background checks and fingerprint appointments for incoming hires with state agencies.
- Developed report processing procedures and databases to streamline administrative operations.
- Built administrative databases in Excel to track employee certifications, expirations, and renewal deadlines.
- Trained new CNAs on inmate safety protocols and documentation requirements during orientation sessions.
Administrative Assistant III / Statewide Clinical Coordinator
Arizona Department of Corrections
Tucson
02.2011 - 03.2014
- Coordinated medical consults with physicians and supporting disciplines to ensure timely and effective patient care.
- Represented the department in conference calls with Central Office.
- Prepared and coordinated grievance responses to address concerns and improve departmental processes.
- Scheduled and tracked outside medical referrals using DOC referral logs to meet appointment deadlines.
- Compiled and distributed monthly clinical reports to Central Office using Excel and departmental templates.
- Coordinated multi-agency phone conferences with providers and custody to resolve urgent inmate care issues.
- Maintained Hepatitis C treatment logs and communicated therapy status updates to clinical teams.
- Managed scheduling conflicts and adjusted clinic calendars to optimize utilization of outside specialist slots, enhancing patient access to care.
Certified Nursing Assistant II/Behavioral Health Tech
University Physicians Hospital
Tucson
04.2004 - 02.2011
- Collaborated with psychiatric patients in the ward, maintaining a safe and supportive environment.
- Monitored vital signs of psychiatric patients each shift, promptly reporting acute changes to nursing staff to ensure timely interventions.
- Provided basic nursing and medical care to patients in emergency room and urgent care settings.
- Performed orthopedic splinting of fractures, educating patients on self-care to promote recovery.
Clinical Educator/Instructor (Orthopedics)
University Physicians Hospital
Tucson
04.2004 - 02.2011
- Coordinated and delivered training sessions for physicians, nursing staff, and allied healthcare professionals to enhance orthopedic care skills.
- Instructed healthcare professionals in the proper placement and care of casts and splints.
- Designed simulation scenarios for emergency cast removal, enhancing staff preparedness and confidence in urgent orthopedic procedures.
- Designed competency checklists for cast and splint application used during monthly clinical skills assessments.
- Coached new nurses through 1:1 bedside mentoring on fracture care, pain protocols, and discharge instructions.
- Developed bilingual (English/Spanish) patient education packet on cast care and activity restrictions, improving patient understanding and compliance.
- Audited patient charts for post-op casting complications and reported findings to surgical team for corrective action.
Education
Bachelor of Science - Healthcare Administration/Management
Pima Medical Institute
Tucson, AZAssociate of Science - Healthcare Administration
Brown Mackie College
Tucson, AZC.N.A -
Cochise College
Douglas, AZSkills
- Financial Reporting
- Data Analysis
- Microsoft Office Proficiency
- Scheduling Software
- Logistics Coordination
- Customer Service
- Attention to Detail
- Time Management
- Adaptability
- Conflict Resolution
- Teamwork & Collaboration
- Training & Mentoring
- Team Leader
- Crisis Management
- Bilingual English/Spanish
- Exceptional Communicator
- Documentation Skills
Personal Information
Title: Administration/Clinical Professional
Timeline
Currently Pursuing Employment
N/A
04.2026 - 03.2027
Agent in Training
Futuro Insurance
10.2025 - 04.2026
Pursuing Employment
N/A
05.2025 - 10.2026
Operations Rep for Tucson Arizona and New Mexico
FirstAlt
05.2024 - 05.2025
Behavioral Health Tech
Pima County Corrections (NaphCare)
02.2023 - 07.2024
Peer Support Specialist
Native Music Coalition
08.2022 - 02.2023
Account Manager for Tucson Arizona
EverDriven LLC
11.2021 - 08.2022
C.N.A Intensive Care Unit/Behavioral Health Tech
UMC Banner South Campus
01.2019 - 11.2021
Human Resources/Payroll Representative/CNA
Park Avenue Health and Rehabilitation Center
09.2017 - 11.2018
Administrative Assistant/Payroll/Human Resources/C.N.A
Corizon Health (Arizona Department of Corrections)
03.2014 - 11.2016
Administrative Assistant III / Statewide Clinical Coordinator
Arizona Department of Corrections
02.2011 - 03.2014
Certified Nursing Assistant II/Behavioral Health Tech
University Physicians Hospital
04.2004 - 02.2011
Clinical Educator/Instructor (Orthopedics)
University Physicians Hospital
04.2004 - 02.2011
Bachelor of Science - Healthcare Administration/Management
Pima Medical Institute
Associate of Science - Healthcare Administration
Brown Mackie College
C.N.A -
Cochise College