Open To Work
Verified
This profile is verified using an email address.
Hi, I’m
DOMINIQUE OLIVER
Washington,DC
Work Preference
Summary
Results-driven engineer, technology and program leader/professional with 15+ years of experience delivering enterprise-scale automation, data, and process transformation initiatives across finance, operations, and technical environments. Proven track record of driving millions of dollars in measurable impact through the design and implementation of scalable solutions leveraging Microsoft 365, Power Platform, and AI-driven tools including Copilot. Deep expertise in automation, data analytics, and systems integration, with over 12 years of experience in SQL, 6 years in Python, and hands-on experience with Power BI, APIs, and workflow automation. Brings a strong technical foundation with experience across platforms including Oracle, ServiceNow, Linux, and Microsoft ecosystems, combined with the ability to translate complex business needs into efficient, high-performing technical solutions. Recognized for building and optimizing end-to-end processes, including centralized intake and tracking systems that streamline enterprise operations and improve data visibility. Experienced in governance, compliance, and cross-functional collaboration, with a background supporting regulated environments such as financial services.
Overview
16
years of professional experience
1
Certification
Work History
Kroger Technology (KTD)
Portfolio Operations / Project Manager
03.2022 - Current
Job overview
- Designed and implemented an automated headcount management solution using Power BI, Power Automate, and Oracle, consolidating disparate HR and management spreadsheets into a single source of truth.
- Managed and tracked $340+ million in headcount budgeting, enabling real-time forecasting, reconciliation, and leadership reporting.
- Drove $10M+ in annual labor savings by eliminating manual intake, email-based approvals, and redundant data reconciliation processes.
- Performed high-level reconciliations across Oracle HR data, OneView, Concert, and financial datasets, ensuring data accuracy and audit readiness.
- Served as the primary liaison to hiring managers, providing intake guidance, training materials, and technical support.
- Partnered with senior leadership, Product Management, and OCM teams to pilot and scale the headcount intake model across all of KTD, influencing enterprise-wide adoption.
- Supported the Cloud / Engineering space for ~8 months, managing application access controls on Azure, reviewing application lifecycle decisions, and contributing Power BI insights tied to a $100M+ CX cloud budget.
- Currently manage ~40 vendor contracts across three engineering projects, overseeing budgets, invoices, forecasting, and vendor communications.
- Built advanced Excel automation solutions (VBA, macros, AI-assisted formulas) to link actuals, invoices, and forecasts without manual entry.
- Leveraged Microsoft Copilot and generative AI to scale automation, analyze project health, and improve financial tracking models.
- Led internal Copilot training sessions for Portfolio Operations, contributing to full team adoption of M365 Copilot.
- Led cross-functional teams to streamline project workflows and enhance operational efficiency.
- Developed and implemented process improvement initiatives resulting in reduced project timelines.
LPL Financial
IT Compliance Project Manager
10.2019 - 03.2022
Job overview
- Standardized the administration of SEC-mandated compliance exams for financial advisors by improving exam governance and question frameworks.
- Utilized Oracle, internal CRM systems, Citrix, Tableau, and Power BI to automate transactional monitoring and reporting.
- Conducted research and analysis to improve how examiners reviewed advisor transactions and compliance risk indicators.
- Collaborated with developers, engineers, examiners, leadership, and solutions teams to build more automated and technically efficient methods of pulling and analyzing data.
Urgent.lySan Diego, CA
Technical Finance Operations Manager
04.2016 - 10.2019
Job overview
- Joined Urgent.ly during early-stage growth and audited $30M+ annually in payments to roadside service providers.
- Designed and implemented a payment-approval control within the in-house CSS platform, limiting unauthorized agent add-ons and enforcing escalation logic.
- Achieved nearly $1M in first-year cost savings by preventing unapproved payment leakage.
- Managed SQL databases and developed Tableau dashboards to track financial metrics and risk exposure.
- Supervised and trained a payments communications team, delivering reconciliation and risk-mitigation programs that reduced labor and improved workflow efficiency.
- Collaborated with cross-functional teams to implement software solutions that improved workflow efficiency.
- Partnered with internal stakeholders to develop long-term financial plans aligned with company objectives.
- Reduced operational risks while organizing data to forecast performance trends.
Boeing Cyber Engagement CenterAnnapolis Junction, MD
Cybersecurity Technical Program Manager / Business Support Analyst
05.2014 - 04.2016
Job overview
- Streamlined international client intake and event coordination by implementing a CRM-based Event Management System, saving $10M+ in manual labor.
- Consolidated fragmented documentation into SharePoint, enabling centralized dashboards, reporting, and event preparation workflows.
- Supported high-profile international defense clients through cybersecurity demos and system walkthroughs.
- Utilized Linux for backend system oversight, basic coding, and monitoring access controls across critical systems.
- Assisted in monitoring cybersecurity software, internal user profiles, communications systems, and data integrity enterprise-wide.
- Tracked internal software and hardware inventory via ServiceNow, improving ticket intake, categorization, and search indexing through tagging and metadata enhancements.
Hepatitis Foundation InternationalSilver Spring, MD
Technical Program Assistant
06.2010 - 06.2013
Job overview
- Managed and maintained the organization’s website and social media presence (Facebook, Twitter), improving SEO visibility and digital outreach.
- Transitioned events and summits from paper-based processes to fully digital workflows hosted on the organization’s website.
- Automated email communications and partner outreach, improving engagement and reducing manual coordination.
- Utilized Fetch (Mac iOS) for website uploads and QuickBooks for accounting and financial data management.
- Provided full-stack technical support, including hardware setup, software installation, website maintenance, and office IT operations.
- Coordinated program logistics to ensure effective delivery of health initiatives.
- Managed communications with stakeholders to enhance partnership engagement.
Education
Howard UniversityWashington, DC
Bachelor of Science from Computer Information Systems
Springbrook High SchoolSilver Spring, MD
High School
01-2013
Skills
- Oracle – 7 years
- SQL – 13 years
- ServiceNow – 3 years
- Jira – 11 years
- Linux – 11 years
- Python – 6 years
- CSS – 7 years
- Microsoft Suite – 17 years
- Excel – 17 years
- Power BI – 5 years
- Power Automate – 8 years
- Microsoft Shell – 8 months
- Copilot & Generative AI – 4 years
- Operational efficiency
- Logistics management
- Integration management
- Decision-making
- Collaborative teamwork
- Attention to detail
- Problem-solving
Accomplishments
Kroger Technology (KTD): $10M+ annual labor savings; managed $340M+ headcount budgeting (plus $100M+ cloud budget reporting support noted elsewhere in the role).
- Urgent.ly: Nearly $1M first-year cost savings; audited $3M+ annually in payments.
- Boeing Cyber Engagement Center: $10M+ manual labor savings via CRM-based event management system.
- Total quantified savings/impact captured in this resume: $21M+ (plus budget influence/management figures above).
Certification
- Project Management Professional (PMP) – Scheduled: May 2026
- Microsoft Azure Administrator Certification – Scheduled: August 2026
- Kroger Technology AI Driver’s License – Pilot Participant Feb 2026
Languages
English
Native or Bilingual
Timeline
Portfolio Operations / Project Manager
Kroger Technology (KTD)
03.2022 - Current
IT Compliance Project Manager
LPL Financial
10.2019 - 03.2022
Technical Finance Operations Manager
Urgent.ly
04.2016 - 10.2019
Cybersecurity Technical Program Manager / Business Support Analyst
Boeing Cyber Engagement Center
05.2014 - 04.2016
Technical Program Assistant
Hepatitis Foundation International
06.2010 - 06.2013
Springbrook High School
High School
Howard University
Bachelor of Science from Computer Information Systems