DOMINIQUE OROZCO
Riverside,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Grand Terrace Health Care Center
02.2023 - Current
- Assist Administrator with emails
- Schedule interviews
- Assist other department heads in the facility with duties within their department
- Encourage staff morale
- Review expenses
- Review monthly budgets
Auditor
Electrolux
02.2023 - Current
- Audit orders after the forklift drivers pick before truck drivers take it outbound
- Label merchandise
- Review model/serial numbers to ensure that all numbers/labels/merchandise is okay to go out
Admissions Coordinator/ Activities Assistant
Valencia Gardens Health Care Center
06.2022 - 02.2023
- Conduct activities throughout the day for the patients to participate
- Encourage patients to get out of bed to engage with other patients while playing games, making crafts, and watching movies
- Spread positive energy throughout the day so they can feel comfortable and welcomed
- Helped onboard new patients from the hospitals to our facility
- Coordinate with the patient's insurance to ensure a smooth transition.
Admissions Coordinator/ Case Management
Grand Terrace Health Care Center
05.2020 - 08.2022
- Helped onboard new patients from the hospitals to our facility
- Coordinate with the patient's insurance to ensure a smooth transition
- Provided clinical updates to patients HMO insurance
- Provided tours of the facility to potential patients and their families.
Receptionist/ Appointment Coordinator
Palm Terrace Health Care Center
11.2018 - 04.2019
- Answered and directed phone calls in a polite and friendly manner
- Welcomed visitors
- Scheduled appointments for patients
- Send authorization request to insurances for transportation/appointments
Customer Service Operator
Edge Pest Control, Provo
11.2016 - 04.2017
- Scheduled and set appointments for customers
- Identified research, and resolve customer issues
- Inbound and outbound calls
- Ensured Customer Service levels were met or exceeded
Education
Norco College
2018
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Brigham Young University
2017
Skills
- Patient care
- Marketing
- Proficient computer and typing skills
- Familiar with insurance policies and processes
- Administer COVID-19 Rapid/PCR tests
- Filing
- Phone Call Answering
- Complex Problem-Solving
- Customer and Client Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Administrative Assistant
Grand Terrace Health Care Center
02.2023 - Current
Auditor
Electrolux
02.2023 - Current
Admissions Coordinator/ Activities Assistant
Valencia Gardens Health Care Center
06.2022 - 02.2023
Admissions Coordinator/ Case Management
Grand Terrace Health Care Center
05.2020 - 08.2022
Receptionist/ Appointment Coordinator
Palm Terrace Health Care Center
11.2018 - 04.2019
Customer Service Operator
Edge Pest Control, Provo
11.2016 - 04.2017
Norco College
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Brigham Young University
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