Dominique Pacheco Smith
Petersburg,VA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task at hand. Motivated to learn, grow and excel in any enviroment.
Overview
5
5
years of professional experience
Work History
Sophomore Class President
Virginia State University
Petersburg, VA
- Organizing student events and activities
- Met with other class representatives to devise plans and goals for upcoming school year.
- Served as class spokesperson, liaising between students, parents and school administrators.
- Attended school and board meetings, staying up-to-date on school policies and procedures.
Senator
Student Government Association- Virginia State University
Petersburg, VA
01.2021 - 01.2022
- Frequently met with staffers to discuss daily activities and discuss legislation and constituent issues.
- Served on senate committees and listened to presentations from lobbyists, organizations and other parties.
Trojan Introduction Leader
Virginia State University
Petersburg, VA
01.2020 - 01.2021
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Addressed developmental needs of youth by offering new and enriching in coming students college experiences.
Customer Service Associate
Target
Lawrenceville , NJ
05.2020 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
VOLUNTEER, Campaign Volunteer
CAMPUS SERVICE
Petersburg, NJ, Virginia
09.2019 - 11.2019
- Teamed with community organizations and government agencies to increase outreach and service utilization.
- Maintained clean, neat and operational facilities to serve program needs.
Customer service
Jiffy Lube Co
Lawrenceville, New Jersey
07.2017 - 08.2019
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Waitress
Red Lobster
Petersburg, VA
01.2021 - 04.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Outback Steakhouse
Petersburg, VA
05.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Associate of Science - Health Sciences
Virginia State University
Petersburg VA05.2023
Skills
- TECHNICAL SKILLS OR COMPUTER SKILLS
- Excel, Word, PowerPoint
- Google docs, Sheets, Slides, Drawing
- Group Assistance
Timeline
Waitress
Outback Steakhouse
05.2022 - Current
Waitress
Red Lobster
01.2021 - 04.2021
Senator
Student Government Association- Virginia State University
01.2021 - 01.2022
Customer Service Associate
Target
05.2020 - 08.2020
Trojan Introduction Leader
Virginia State University
01.2020 - 01.2021
VOLUNTEER, Campaign Volunteer
CAMPUS SERVICE
09.2019 - 11.2019
Customer service
Jiffy Lube Co
07.2017 - 08.2019
Sophomore Class President
Virginia State University
Associate of Science - Health Sciences
Virginia State University
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