Dominique Palmer
Spartanburg,SC
Summary
Experienced with managing teller operations and customer interactions. Utilizes skills in financial transactions and team leadership to optimize service delivery. Track record of maintaining compliance and enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Lead Teller
Wells Fargo
12.2015 - Current
- Good communication skills including speaking clearly, succinctly, and accurately
- Ability to meet or exceed performance objectives, while fostering a team atmosphere
- Good attention to detail and accuracy skills
- Experience interacting positively with unsatisfied customers
- Effective organizational, multi tasking, and prioritizing skills
- Basic Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to work in a fast-paced action oriented environment
- Knowledge and understanding of cash handling and balancing practices
- Coaching experience in a customer service environment
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Teller experience
Assistant Manager
ByEssence
03.2014 - 10.2015
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Keep records of purchases, sales, data entry and requisitions
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Establish and implement policies, goals, objectives, and procedures for their department
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Review inventory and sales records to prepare reports for management and budget departments
Customer Service Representative
Home Depot
11.2014 - 04.2015
- Determined customers' financial services needs and prepare proposals to sell services that address these needs
- Contacted prospective customers to present information and explain available services
- Sold services or equipment, such as trusts, investments, or check processing services
- Prepared forms or agreements to complete sales
- Developed prospects from current commercial customers, referral leads, or sales or trade meetings
- Reviewed business trends to advise customers regarding expected fluctuations
- Made presentations on financial services to groups to attract new clients
- Evaluated costs and revenue of agreements to determine continued profitability
Production Clerk
Dish
09.2007 - 11.2012
- Received and counted stock items, and recorded data manually or using computer
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Marked stocked items using identification tags, stamps, electric marking tools, or other labeling equipment
Education
High School -
Spartanburg High School
Spartanburg, SC05.2004
Associate of Science - Occupational Therapy, Business
Greenville Technical College
Greenville, SC05.2019
Skills
- Customer Service
- Management of Personnel Resources
- Management of Financial Resources
- Quality Control Analysis
- Critical Thinking
- Complex Problem Solving
- Troubleshooting
- Programming
- Reservation and Data Entry
- Multi-Line Telephone Operator
- Money Handling and Cashier
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Internet Navigation
- Strong Keyboarding skills
Timeline
Lead Teller
Wells Fargo
12.2015 - Current
Customer Service Representative
Home Depot
11.2014 - 04.2015
Assistant Manager
ByEssence
03.2014 - 10.2015
Production Clerk
Dish
09.2007 - 11.2012
Associate of Science - Occupational Therapy, Business
Greenville Technical College
High School -
Spartanburg High School
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