Dominique Parker
Chicago ,IL
Summary
Dynamic Order Review Analyst at Cleveland-Cliffs with a proven track record in enhancing product quality through data analysis and cross-functional collaboration. Skilled in problem-solving and customer service, I deliver actionable insights that drive improvements, fostering strong relationships and ensuring exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Order Review Analyst
Cleveland-Cliffs
02.2024 - Current
- Conduct detailed reviews of customer feedback to identify trends and areas for improvement.
- Collaborate with cross-functional teams to enhance product quality and service delivery.
- Analyzdata using advanced analytics tools to support decision-making processes.
- Develop comprehensive reports summarizing findings and actionable recommendations for management.
Outbound Patient Enrollment Specialist
HuFriedy Group
08.2023 - 02.2024
- Clearly communicated program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients.
- Facilitated virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
- Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding.
- Followed established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
Receptionist
Sherwin Williams
08.2011 - 06.2015
- Greeted customers and managed front desk operations to ensure a welcoming environment.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
- Managed scheduling for appointments, coordinating with staff to optimize workflow.
- Maintained office supplies inventory, placing orders to prevent shortages and enhance productivity.
Education
Thornton Fractional North
Calumet City, IL05.2010
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Order Review Analyst
Cleveland-Cliffs
02.2024 - Current
Outbound Patient Enrollment Specialist
HuFriedy Group
08.2023 - 02.2024
Receptionist
Sherwin Williams
08.2011 - 06.2015
Thornton Fractional North
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