Dominique Parks
Menno,SD
Summary
Reliable professional with experience notarizing documents, filling out paperwork, and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mobile Notary
Crossworks Enterprise
06.2019 - Current
- The provided task as a mobile notary is to verify signee's identity, witness signing of documents.
- Checked documents and identifying credentials for all parties.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checking authenticity of all documents and ensuring that no signer is signing under any compulsion or due to any threat.
- Knowledgable Notary for over 5 years.
Direct Care Professional 3
HHSC Richmond State Supportive Living Center
08.2013 - 01.2020
- Provide rehabilitative care work with individuals who have developmental disabilities
- Works under general supervision, with moderate latitude for the use of initiative and independent judgment
- Employees at this level may work more independently than those at the previous levels, may routinely assist other staff in performing work of greater complexity, may provide guidance to others
- Supervise those that are entry level of such position and provide them with the proper and most adequate training to perform the job task required.
- Supervised daily activities and provided assistance to staff.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Assistant Manager
Sonic Drive In
06.2010 - 08.2013
- Responsible for overseeing and managing the daily operations of the Drive-In in conjunction with the General Manager to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In
- Interviewing and hiring candidates for open positions for the company
- Provide staff with proper training to help develop communication when dealing with customers as well as co-workers
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Ensured all customers were greeted with a warm, friendly smile
- Served all in-line customers in a timely manner
- Served all in-line customers within a certain time period
- Developed a system to track customer preferences and recommended products
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise.
Shift Manager (full-time)
Taco Bell
04.2004 - 08.2013
- Monitor and Supervise 10+ employees per shift
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
- Personally demonstrate the Customer needs are the highest priority
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Greets customers with a smile, encourages staff to be polite and pleasant when speaking with customers
- Works with urgency
- Works with management and fellow employees
- Cooperation with peers
- Demonstrates positive and enthusiastic attitude with co-workers
- Understands posted work schedule and reports to work as scheduled, on time, in uniform, and ready to begin tasks
- Provides appropriate notice when unable to be at work
- Understands and uses approved time keeping system, including accurately recording all hours worked
- Takes action without being told, goes beyond what is simply required and maintains a high activity level
- Provide regular feedback to the RGM on the performance of Team Members
- Provide ongoing constructive and complimentary feedback to Team Members
- Actively participates in the training of Team Members
- Handle conflicts constructively and works with RGM to achieve resolution
- Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor
- Oversee proper product preparation, rotation, portioning, cooking and holding times.
Customer Service Representative
Acs
09.2011 - 04.2012
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Performed sales analytics and provided recommendations that increased sales by Sprint
- Updated account information to maintain customer records.
- Troubleshoot variety of customer issues, including phone, account, and payment problems
- Discuss upgrade options with clients to ensure their customer loyalty
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally
Education
Gulf Shores Academy
Houston, TX05.2006
Skills
- Communication skills
- Microsoft Excel
- Computer literacy
- Documentation review
- Leadership
- Physical examinations
- Microsoft word
- Fraud Understanding
- Documentation Abilities
- Staff Management
- Staff Scheduling
- Training and Mentoring
- Hiring and Recruitment
- Staff Supervision
Certification
- Certified Notary, NNA Certified for 5 years
Timeline
Mobile Notary
Crossworks Enterprise
06.2019 - Current
Direct Care Professional 3
HHSC Richmond State Supportive Living Center
08.2013 - 01.2020
Customer Service Representative
Acs
09.2011 - 04.2012
Assistant Manager
Sonic Drive In
06.2010 - 08.2013
Shift Manager (full-time)
Taco Bell
04.2004 - 08.2013
Gulf Shores Academy
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