Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Parra

Pomona,CA

Summary

Hard-working Child Development: Program Summary major, currently attending Chaffey Community College , with 7 years of work experience. Aiming to leverage a proven knowledge of retail sales, pricing, and preferred customer management skills to successfully fill the role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals

Overview

7
7
years of professional experience

Work History

Vendor

Tampico Spices
11.2022 - Current
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Set up displays and signage to attract customers and boost sales for [Product or Service].
  • Processed transactions by calculating purchase totals and collecting payments.
  • Communicated with store employees to maintain conditions and appearance of retail area.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Logistics Team Member

Target
05.2022 - 11.2022
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.

Server

Olive Garden Restaurant
06.2021 - 04.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Service Advocate /Training Manager

Target
11.2020 - 06.2021
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Delivered friendly service and offered expert support in every interaction.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Sales Manager

Justice Tween Brands
10.2018 - 08.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Citiwear
11.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

No Degree - Child Development

Chaffey College
Rancho Cucamonga, CA
01.2026

High School Diploma -

Diamond Ranch High School
Pomona, CA
01.2017

Skills

  • Suggestive Selling
  • Customer Transactions
  • Effective Customer Communication
  • Recordkeeping Requirements
  • Safety Practices
  • Restock Shelves
  • Customer Loyalty
  • Reading Comprehension

Timeline

Vendor

Tampico Spices
11.2022 - Current

Logistics Team Member

Target
05.2022 - 11.2022

Server

Olive Garden Restaurant
06.2021 - 04.2022

Service Advocate /Training Manager

Target
11.2020 - 06.2021

Sales Manager

Justice Tween Brands
10.2018 - 08.2020

Sales Associate

Citiwear
11.2016 - 01.2017

No Degree - Child Development

Chaffey College

High School Diploma -

Diamond Ranch High School

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Dominique Parra