Dominique Pegross
Houston,TX
Summary
Strong analytical and organizational skills within industry. Dedicated to working until projects are completed and meeting the highest standards. Also successful in quickly building skills, self-teaching, and acquiring new knowledge. Detail-oriented and organized individual with a meaningful understanding of work processes. Enthusiastic to initiate a lifelong career and promote departmental success.
Overview
7
7
years of professional experience
6
6
Certification
Work History
Sr. Enrollment Quality/Audit Representative
UnitedHealth Group, Optum
Houston, TX
01.2021 - 11.2023
- Perform detailed audit procedures for commercial and medicare clients.
- Identified in Central areas within RxClaim: Processing system for prescription medications.
- Completed 600+ audits with 100 percent accuracy.
- Established internal control systems by updating audit programs.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Evaluated design and operating effectiveness of audit areas.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed and implemented corrective actions to bring business areas in line with standards.
Sales Audit Associate
Athleta
Houston, TX
12.2018 - 09.2021
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue to 2.7 million.
- Drove audit percentage successful rate from 20% percent to 96% passing rate.
- Facilitated financial and operational audits, working with internal, and external managers to communicate recommendations or issues surrounding audits.
- Followed established auditing processes to meet internal and regulatory requirements.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
Internal Audit Intern, CCIA
UnitedHealth Group, Optum
Houston, TX
06.2021 - 08.2021
- Identified audit risks, prepared analysis and coordinated with management and audit team in preparing related reports.
- Interacted with key client management to gather information, resolve audit-related problems and make recommendations for business and process improvements.
- Delivered clear, effective feedback to improve quality and efficiency of system programs.
- Improved results for delivery success goals by 80%.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Retail Sales Associate
Rack Room Shoes
Houston, TX
05.2017 - 11.2018
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultive sales approach to understand customer needs and recommend relevant offerings.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Analyzed 85% sales data to identify trends and devised action plans to increase sales.
Education
Bachelor Of Science - Health Administration
Texas Southern University
Houston, TX12.2021
Skills
- Leadership skills
- Relationship building and management
- MS Office
- Excel
- Quality assurance and control
- Six sigma White/Yellow
- Team building
- Communication skills
- Training and mentoring
- Internal Auditing
- Reporting skills
- Policy and Procedure Modification
- RxClaim systems
- Enrollment and claims procedures
- Analytical and Critical Thinking
Certification
- Orientation to Public Health CPHCE - School of Public Health University at Albany State University of New York.
- National Institutes of Health NIH - Information security and management.
- National Institutes of Health NIH - Secure remote computing.
- U.S. Department of Health & Human Services HHS - Cyber security Information for managers.
- U.S. Department of Health & Human Services HHS - Cyber security Information security for IT administrators.
- Udemy- Certified Lean Six Sigma White/Lean Six Sigma Yellow Belt.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Internal Audit Intern, CCIA
UnitedHealth Group, Optum
06.2021 - 08.2021
Sr. Enrollment Quality/Audit Representative
UnitedHealth Group, Optum
01.2021 - 11.2023
Sales Audit Associate
Athleta
12.2018 - 09.2021
Retail Sales Associate
Rack Room Shoes
05.2017 - 11.2018
Bachelor Of Science - Health Administration
Texas Southern University
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