Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Perez

Winter Garden,FL

Summary

Providing great customer service for 13+ years

Handled cash 13+ years

Working and interacting with guest for 13+ years

Manager experience in retail and in Equestrian services

Working and handling animals/livestock 15+ years

Seasoned Stable Hand with extensive knowledge of horse training and riding equipment maintenance. Adept at following schedules and maintaining top-of-the-line stables for happy horses. Successful in implementing systems for efficient cleaning and equine haircare.

Overview

13
13
years of professional experience

Work History

Manager

Tractor Supply Company
Oakland, FL
07.2023 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created and managed budgets for travel, training, and team-building activities.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

Bestfriendspetcare
Lake Buena Vista, FL
04.2022 - 07.2023
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.

Stable Hand

MEDIEVAL TIMES DINNER AND TOURNAMENT
KISSIMMEE, FL
06.2021 - 06.2023
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Maintained saddles, bridles and riding gear and helped fit to specific horses.
  • Prepped horses for travel.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Unloaded and organized supplies and product inventory.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Followed safety protocols when operating tools and equipment.
  • Worked with owner to determine ranch needs.
  • Maintained equipment with preventive maintenance and repairs.
  • Cared for livestock and monitored health and living spaces.
  • Operated ranch equipment for animal care and transport or field irrigation.
  • Monitored grounds and reported damage or issues to supervisor before making repairs.
  • Provided water, food, vaccinations and healthcare for approximately 26 Horses.
  • Prepared horses for travel.
  • Groomed horses before competitions.
  • Trained new workers on safety and ranch procedures.
  • Reported malfunctioning equipment to support worker engagement and efficient remediation.

Barn Manager

Crown Pointe LLC
Winter Garden, FL
12.2017 - 06.2021
  • Cared for horses by blanketing, cleaning stalls, feeding and watering.
  • Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
  • Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
  • Ordered feed, bedding and farm supplies and tracked inventory.
  • Mucked stalls and cleared manure out of paddocks.
  • Cleaned and prepared stalls for newly acquired horses.
  • Performed simple farm maintenance such as fence repair and equipment troubleshooting.
  • Blanketed horses to maintain warmth during inclement weather.
  • Assisted students with preparing horses for lessons.
  • Inspected water troughs weekly to identify and repair leaks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Logistics Manager

RADIO 1 INC,
ORLANDO, FL
08.2020 - 04.2021
  • Demonstrated exceptional customer service to both internal and external customers.
  • Led and managed projects to support logistics efforts and plans.
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Identified and resolved shipping and packaging errors.
  • Consistently met company and department objectives within budget and time constraints.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Created and enforced policies and procedures for entire logistics team.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Worked with company leadership to manage information and physical security requirements.
  • Performed budget management with company leadership, analyzing previous purchases and forecasting future requirements.
  • Determined appropriate licensing requirements and product classification for import and export shipments.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Worked collaboratively with customers and staff at various levels.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Coordinated with freight forwarders to expedite international shipments.
  • Refined and improved product transport and storage processes.
  • Documented and processed transactions and accurately administered sales orders.
  • Reduced expenses by securing optimal pricing from third-party logistics providers.
  • Proficient in reading and interpreting functional system designs, basic operational analytics and troubleshooting guides.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Drafted shipment reports to inform management and clients.
  • Drafted budgets, monitored warehouse costs and reduced expenses.
  • Maintained high standards of internal and external customer service.

Dog Trainer

PETSMART INC
WINTER GARDEN, FL, FLORIDA
01.2018 - 04.2020
  • Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Used food and toy rewards, humane training tools and verbal and leash corrections to teach dogs behaviors.
  • Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
  • Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
  • Conducted training classes and assisted with animal behavior help requests and enrichment programs.
  • Cared for pets during owners' absences.
  • Documented weekly progress of training goals and objectives for clients.
  • Educated clients about canine behavior and positive reinforcement training methodologies.
  • Protected animal health and wellbeing by keeping areas clean, organized and free of hazards.
  • Observed animals' physical conditions to detect illness and unhealthy conditions requiring medical care.
  • Advised owners on strategies for continuing training and reinforcing lessons.
  • Evaluated animals for trainability to discuss training techniques.
  • Accustomed each animal to feel of equipment by introducing devices and steadily increasing use.

Veterinary Technician

24/7 Pet Hospital
ORLANDO, FLORIDA
03.2017 - 01.2018
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared and labeled medications and instructed client on administration.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Prepared and reviewed records and consent forms.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Delivered excellent service to pet owners to drive repeat business.
  • Walked dogs while enforcing good behavior and manners.
  • Advised farm owners on sanitation, feeding and general care to promote animal health.

Department Manager

Walmart
Winter Garden, FL
11.2016 - 11.2017
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Handled shift overstock, restocking, and inventory control.
  • Balanced workloads to meet targets without overtaxing employees.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Employed process improvement initiatives within department.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Examined merchandise to correctly price and display products.
  • Assigned tasks based on operational needs and individual strengths.
  • Trained employees on proper and safe use of equipment and tools.
  • Enforced departmental policies, procedures and state and federal laws.

Seafood Clerk

Publix
Windermere, FL
01.2016 - 10.2017
  • Reviewed quality of displayed products and removed old or poor quality merchandise.
  • Followed cleaning schedule for floors, walls and storage areas.
  • Worked safely and efficiently when handling seafood products.
  • Took apart equipment to rinse, clean and sanitize components.
  • Cleaned and maintained department equipment by breaking down and reassembling equipment and washing appropriate parts with sanitizing solution.
  • Received inventory and stock and verified receipt of ordered products and orders.
  • Cut, wrapped, weighed and tared seafood department products.
  • Placed proper signage on products to display pricing, description, code dating and COOL information.
  • Prepared cases by pulling products out of case, re-icing case and putting products in fresh pans.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

Attractions Attendant

Universal Studios
Orlando, FL
01.2012 - 01.2015
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Provided excellent and professional service to ensure guest satisfaction.

Education

GED -

Olympia High School
Orlando, FL
2011

Skills

  • Breeding and Foaling
  • Brushing and Grooming
  • English Riding
  • Nutritious Feeding
  • Facility Repairs
  • Tractor Operation
  • Task Prioritization
  • Verbal and Written Communication
  • Equipment Operation
  • Medications and Vaccinations
  • Time Management
  • Heavy Lifting
  • Farm Operations Management
  • Recordkeeping
  • Equine Training
  • Problem Solving
  • Emergency Preparedness
  • Credit Card Payment Processing
  • Report Generation
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Customer Service
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Sales Expertise
  • Problem-Solving Abilities
  • Technologically Savvy
  • Adaptive Team Player
  • High-Energy Attitude

  • Complaint resolution

Timeline

Manager

Tractor Supply Company
07.2023 - Current

Customer Service Representative

Bestfriendspetcare
04.2022 - 07.2023

Stable Hand

MEDIEVAL TIMES DINNER AND TOURNAMENT
06.2021 - 06.2023

Logistics Manager

RADIO 1 INC,
08.2020 - 04.2021

Dog Trainer

PETSMART INC
01.2018 - 04.2020

Barn Manager

Crown Pointe LLC
12.2017 - 06.2021

Veterinary Technician

24/7 Pet Hospital
03.2017 - 01.2018

Department Manager

Walmart
11.2016 - 11.2017

Seafood Clerk

Publix
01.2016 - 10.2017

Attractions Attendant

Universal Studios
01.2012 - 01.2015

GED -

Olympia High School

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Dominique Perez