Dominique Peterson
Madison,USA
Summary
Dynamic professional with a strong foundation in customer service and communication, eager to contribute to the financial services sector. Possesses a keen understanding of customer needs and the ability to address inquiries efficiently and effectively. Committed to leveraging and enhancing customer service and sales skills in an administrative or customer service expert role, ensuring exceptional support and satisfaction for clients. Enthusiastic about embracing new challenges and opportunities for growth within a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Visual Merchandiser
Kohls Department Store
08.2023 - Current
- Create store displays, ensure windows and graphics support any current add or product per company directive.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Conducted regular store walkthroughs to assess visual merchandising standards and identify improvement opportunities.
- Developed visually appealing merchandise displays to enhance customer engagement and drive sales.
- Collaborated with marketing team to implement seasonal promotions and optimize product placements.
- Conducted regular store walkthrough to assess visual merchandising standards and identify improvement opportunities.
- Monitored and replenished display inventory and restructured according to available stock.
Assistant Manager
Lane Bryant
10.2006 - 08.2023
- Promoted from sales associate to Assistant Manager
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Led store operations to enhance customer experience and drive sales performance.
- Managed staff scheduling, ensuring optimal coverage during peak hours for improved service efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Increased sales through effective merchandising strategies and targeted promotions.
Administrative Assistant
African Methodist Episcopal Church
01.2012 - 12.2012
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Accounting
Alabama A&M University
Huntsville, AlabamaMaster of Business Administration - Business Management
Strayer University
Memphis, TennesseeSkills
- Product knowledge
- Visual merchandising
- Customer service
- Creative vision
- Workload planning
- Team collaboration
Timeline
Visual Merchandiser
Kohls Department Store
08.2023 - Current
Administrative Assistant
African Methodist Episcopal Church
01.2012 - 12.2012
Assistant Manager
Lane Bryant
10.2006 - 08.2023
Bachelor of Science - Accounting
Alabama A&M University
Master of Business Administration - Business Management
Strayer University