Dominique Piazza
Bellmore
Summary
Accomplished Makeup Artist and Salon Receptionist with a proven track record at Mirror Mirror Hair Boutique, specializing in makeup application and client relationship building. Enhanced client satisfaction through personalized consultations and efficient management of appointments. Mastered industry trends and administrative tasks, significantly improving salon operations and customer service experiences.
Overview
7
7
years of professional experience
Work History
Makeup Artist
Mirror Mirror Hair Boutique
09.2022 - Current
- Sanitized makeup tools to avoid spread of infection.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Demonstrated and explained use of different beauty products to educate customers.
Salon Receptionist
Mirror Mirror Hair Boutique
05.2018 - Current
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Escorted clients to spa areas, treatment rooms, and offices.
- Handled payments and processed credit card transactions.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Updated customer records and maintained accurate client information.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Developed relationships with guests to meet client needs and encourage repeat service.
Salon Receptionist
Blow Me Away Blow Dry Bar
03.2018 - 05.2019
- Communicated with spa team members if clients canceled or changed appointment times.
- Listened closely to customer complaints and responded appropriately to issues.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Streamlined salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
Education
Esthetics
Long Island Nail Skin And Hair Institute
Bethpage, NYMakeup Artistry
Brittany Beauty Academy
Levittown, NY03.2018
Division Avenue High School
Levittown, NY06.2017
Skills
- Makeup application
- Client relationship building
- Time management
- Organization skills
Websites
Timeline
Makeup Artist
Mirror Mirror Hair Boutique
09.2022 - Current
Salon Receptionist
Mirror Mirror Hair Boutique
05.2018 - Current
Salon Receptionist
Blow Me Away Blow Dry Bar
03.2018 - 05.2019
Esthetics
Long Island Nail Skin And Hair Institute
Makeup Artistry
Brittany Beauty Academy
Division Avenue High School
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