DOMINIQUE PIERRE-JEROME
Miramar
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through ten years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Business Co-Owner
A To Z Home Improvement & Property Management Inc.
07.2011 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Senior Underwriter
Universal Property & Casualty Insurance Company
01.2005 - 07.2011
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Negotiated policy terms and coverages to bring coverage terms into alignment with company directives on contracts and policies.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Reviewed new business/renewal applications to make accurate decisions by accounting for risk, hazards and exposure.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
Education
No Degree -
Illinois State University
Normal, ILNo Degree - General Contracting
Gold Coast School of Construction
Fort Lauderdale, FL2018
Associate of Science - Mortuary Science And Embalming
Miami-Dade College of Mortuary Sciences
Miami, FL05.1991
Associate of Science - Biological And Physical Sciences
College of Lake County
Grayslake, IL05.1983
Skills
- Mail Handling
- Letter Preparation
- Invoice Processing
- Quality Assurance
- Bookkeeping
- Office Administration
- Calendar Management
- Meeting Planning
- Spreadsheet Management
- Scheduling
- Clerical Support
- Conflict Mediation
- Human Resource Laws
- Computer Skills
- Quickbooks
- Business Administration
- Spreadsheets
- OSHA Compliance
- Payroll and Budgeting
- Strong Problem Solver
- Time Management
- Microsoft Word
- Multi-Line Phone Proficiency
- Documentation and Control
- Microsoft Excel
- Document Control
- Workflow Optimization
- Mail Distribution
Certification
- Property & Casualty Insurance License
- Preparation for FL State exam for General Contracting
- Member of New Horizons Investment Club
- Voted Employee of the month on several occasions
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Elderly care-giving
Interests
Music, dancing, walking, reading
Timeline
Administrative Assistant/Business Co-Owner
A To Z Home Improvement & Property Management Inc.
07.2011 - 11.2020
Senior Underwriter
Universal Property & Casualty Insurance Company
01.2005 - 07.2011
No Degree -
Illinois State University
No Degree - General Contracting
Gold Coast School of Construction
Associate of Science - Mortuary Science And Embalming
Miami-Dade College of Mortuary Sciences
Associate of Science - Biological And Physical Sciences
College of Lake County
- Property & Casualty Insurance License
- Preparation for FL State exam for General Contracting
- Member of New Horizons Investment Club
- Voted Employee of the month on several occasions
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