Dominique Potter
Chester,PA
Summary
Knowledgeable professional eager to leverage knowledge in occupational health and safety. Qualified to create safety policies, conduct inspections and deliver training. Smart and efficient with relevant software and technology for data analysis and reporting. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EHS Specialist
Walmart
03.2022 - Current
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Developed and implemented safety policies and procedures to promote workplace safety.
Customer Service Specialist
American Airlines
03.2013 - Current
- Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer 5000 complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information, such as addresses and phone numbers, to place orders.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
BBA - Cyber Security
Wilmington University
New Castle, DE06.2025
Certification - Business Essentials
Spelman College
Atlanta, GA12.2022
Skills
- Operations Leadership
- Process Improvement
- Project Specifications
- Activity Organization
- Complaint Reviews
- Customer Relationship Management
- Administrative and Office Support
- Preventive Maintenance
- People Skills
- Employee Engagement
Certification
Certification
- Automated External Defibrillator certification (AED) / CPR - Certification, American Heart Association
Issued Date
05/25/2022-05/31/2024
Timeline
EHS Specialist
Walmart
03.2022 - Current
Customer Service Specialist
American Airlines
03.2013 - Current
BBA - Cyber Security
Wilmington University
Certification - Business Essentials
Spelman College
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