DOMINIQUE PROPHET
Jacksonville
Summary
Dedicated administrative professional with a strong background in customer service, human resources, and organizational support. Proven ability to manage multiple tasks efficiently, adapt to new challenges, and enhance operational effectiveness to meet company goals.
Overview
10
10
years of professional experience
Work History
Solid Waste Weighmaster
City of Jacksonville
09.2021 - Current
- Operate computerized scale systems to weigh vehicles and process disposal transactions
- Manage cash, check, and electronic payments, providing accurate receipts
- Prepare daily shift balance reports and address customer inquiries effectively
Juvenile Detention Officer II
State of Florida - Department of Juvenile Justice
04.2020 - 09.2021
- Supervised and transported juvenile inmates, ensuring adherence to safety protocols
- Maintained accurate records and incident reports, demonstrating strong organizational skills
Patient Access Representative
Baptist Medical Center
03.2018 - 04.2020
- Scheduled appointments and communicated policies to patients and families, delivering exceptional customer service
- Ensured HIPAA compliance while managing confidential patient information
- Collected and processed patient demographic and insurance data efficiently
Service Advocate (Contract Position)
Florida Blue
06.2017 - 03.2018
- Responded to membership inquiries via phone and email, providing timely support
- Managed enrollment and termination processes, ensuring accurate record-keeping
- Analyzed data related to membership payments and communicated necessary changes
Lead Personal Banker
Convergys
01.2015 - 06.2017
- Assisted customers with banking services and managed a team of 13 agents
- Conducted training sessions to improve team productivity and service quality
- Handled escalated customer inquiries and disputes with professionalism
Education
Bachelor of Science - Criminal Justice
Florida State College at Jacksonville
Jacksonville, FL06.2026
High School Diploma -
Nathan Bedford Forrest High School
Jacksonville, FL06.2014
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and customer support tools
- Strong organizational and time management skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Document preparation and data entry expertise - Knowledge of HR policies and recruitment processes
- Experience in onboarding and employee relations
- Ability to maintain confidentiality and manage sensitive information
Timeline
Solid Waste Weighmaster
City of Jacksonville
09.2021 - Current
Juvenile Detention Officer II
State of Florida - Department of Juvenile Justice
04.2020 - 09.2021
Patient Access Representative
Baptist Medical Center
03.2018 - 04.2020
Service Advocate (Contract Position)
Florida Blue
06.2017 - 03.2018
Lead Personal Banker
Convergys
01.2015 - 06.2017
High School Diploma -
Nathan Bedford Forrest High School
Bachelor of Science - Criminal Justice
Florida State College at Jacksonville
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