Dominique Pugh
Columbus,GA
Summary
Motivated and dependable leader with a diverse military background as a Tank Commander, ABOLC Instructor, and Training Room NCOIC. Experienced in supporting personnel, answering inquiries, processing requests, and communicating information clearly and professionally. Known for delivering excellent customer service, maintaining privacy and accuracy, and managing high volumes of administrative tasks. Ready to apply strong people skills and attention to detail to a Referral Specialist position.
Overview
11
11
years of professional experience
Work History
Merchandiser
Coca Cola Bottling Co
09.2025 - Current
- Developed and implemented merchandising strategies to optimize product placement and visibility.
- Analyzed market trends to inform inventory management and promotional activities.
- Collaborated with sales team to align merchandising efforts with marketing campaigns.
- Trained and mentored junior staff on merchandising best practices and operational standards.
Tank Commander
U.S. Army Active Duty
02.2022 - Current
- Led a team of 3–4 personnel, ensuring clear communication, safety, and mission success in high-pressure environments.
- Served as the primary communication hub, relaying critical information accurately and rapidly—skills directly applicable to call-center call handling and referral coordination.
- Managed detailed logs, reports, and operational documents with 100% accuracy.
- Resolved issues on the spot by analyzing problems, providing solutions, and maintaining professionalism.
- Trained and mentored new personnel on communication procedures, documentation, and teamwork.
- Maintained strict confidentiality and followed all protocols—mirroring compliance and privacy standards in referral-based roles.
- Coordinated with multiple departments, demonstrating strong teamwork and workflow management.
ABOLC Instructor
U.S. Army Active Duty
03.2020 - 02.2022
- Delivered professional instruction and guidance to new officers, ensuring information was communicated clearly, accurately, and in an understandable format—mirroring the communication expectations of referral and call-center work.
- Maintained detailed training records, performance reports, and documentation with exceptional accuracy and confidentiality.
- Provided one-on-one coaching, support, and feedback—equivalent to assisting customers in navigating processes or understanding next steps in referral workflows.
- Collaborated with multiple departments to coordinate schedules, resources, and requirements, demonstrating strong organizational and multitasking skills.
- Resolved conflicts and answered complex questions in a calm, professional manner, ensuring that students felt supported and informed.
- Adapted training content and communication style to meet diverse learning needs, reflecting excellent customer-service adaptability.
- Ensured compliance with strict Army policies, similar to adhering to company policies, privacy requirements, and referral guidelines.
Unit Supply Sergeant
U.S. Army Active Duty
11.2018 - 03.2020
- Processed and fulfilled high volumes of supply and service requests, ensuring accuracy and timely completion—mirroring referral tracking and case management duties.
- Delivered daily customer service to soldiers and leadership, resolving issues, clarifying needs, and ensuring positive and professional interactions.
- Maintained detailed records, documentation, and accountability logs with 100% accuracy while safeguarding sensitive information—directly aligned with referral documentation standards.
- Coordinated with multiple departments to schedule deliveries, track requests, and communicate updates, demonstrating strong workflow coordination and follow-up skills.
- Trained and supervised team members on procedures, documentation, and communication standards, improving overall service quality and team efficiency.
- Prioritized multiple tasks in a fast-paced environment while maintaining professionalism, accuracy, and attention to detail.
- Utilized digital systems and tracking software daily, quickly learning new tools and adapting to updated processes.
Training Room NCOIC
U.S. Army Active Duty
02.2018 - 11.2018
- Served as the primary administrative point of contact, assisting soldiers and leadership with personnel actions, updates, and request inquiries—directly relatable to referral assistance and customer support.
- Managed and processed large volumes of documents, requests, counseling forms, medical appointments, and administrative actions with 100% accuracy.
- Provided clear communication and status updates to individuals regarding their requests, ensuring transparency and professional customer service.
- Coordinated daily schedules, meetings, and appointments, demonstrating strong organizational and multitasking abilities.
- Conducted phone calls, responded to inquiries, and assisted walk-in customers with professionalism and empathy.
- Maintained confidential records in accordance with Army policies—mirroring privacy and compliance expectations in referral-based roles.
- Trained junior personnel in administrative processes, communication standards, documentation procedures, and customer relations.
- Used multiple digital systems for tracking, reporting, and documentation, showing adaptability to new referral or call center software.
Armor Crewman
U.S. Army Active Duty
11.2014 - 02.2018
- Served as a driver on a four-man crew on an M1A2 Abrams Main Battle Tank.
- Operated and maintained the M1A2 tank in various combat training exercises.
- Conducted daily maintenance and inspections on the M1A2 engine, tracks, and onboard systems.
- Supervised and trained junior crew members in weapons, navigation, statics, and other valuable tank knowledge.
- Maintained operational readiness through rigorous physical training and tactical drills.
- Communicated information effectively using radios, onboard systems, and other technical equipment.
Education
Bachelor of Arts - American History
Troy University
Troy, AL01-2021
Skills
- Conflict resolution & de-escalation
- Clear verbal and written communication
- Supporting clients through complex processes
- Microsoft Office Suite (Word, Excel, Outlook)
- Data entry & accuracy
- Supporting clients through complex processes
- CRM and call center system adaptability
- Professional phone etiquette
- Handling confidential information
Timeline
Merchandiser
Coca Cola Bottling Co
09.2025 - Current
Tank Commander
U.S. Army Active Duty
02.2022 - Current
ABOLC Instructor
U.S. Army Active Duty
03.2020 - 02.2022
Unit Supply Sergeant
U.S. Army Active Duty
11.2018 - 03.2020
Training Room NCOIC
U.S. Army Active Duty
02.2018 - 11.2018
Armor Crewman
U.S. Army Active Duty
11.2014 - 02.2018
Bachelor of Arts - American History
Troy University
Education and Training
other