Dominique Randazzo
Wailuku,HI
Summary
Service professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Hawaiian Airlines
04.2013 - Current
- Demonstrates flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributes to company success by consistently achieving high performance ratings for customer service, personalized interactions, teamwork, professionalism and punctuality.
- Participates in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Training Manager/Human Resources Manager
Hyatt Regency Grand Cypress
08.2002 - 01.2013
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Coordinated company-wide training programs to enhance workforce skills and drive customer satisfaction.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Education
Valencia College
Orlando, FLSkills
- Service excellence
- Training development
- Diversity initiatives
- Implementation of HR procedures
- Employee engagement strategies
- Onboarding and orientation
- Hospitality service expertise
- Time management
- Verbal and written communication
- Problem-solving
Timeline
Flight Attendant
Hawaiian Airlines
04.2013 - Current
Training Manager/Human Resources Manager
Hyatt Regency Grand Cypress
08.2002 - 01.2013
Valencia College
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