Dominique Reese
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Geo Group Inc
02.2023 - 08.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Mobile Expert
Tmobile
03.2022 - 10.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Care Giver
Elijah Home Health
01.2022 - 05.2023
- Implemented individualized care plans to meet specific needs of clients.
- Coordinated transportation and errands to support client independence and mobility.
- Delivered personal care services, promoting dignity and respect for individuals.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Created engaging activities that stimulated mental and physical wellness of clients.
Hotel Front Desk Clerk
Motel 6 Hotel
08.2020 - 04.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Sales Specialist
Sirius XM
05.2016 - 01.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
High School Diploma -
Brandywine High School
Wilmington De06-2016
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Safety
- Surveillance
- Crisis management
Dates
12/13/24, 12/14/24
Contactperson
Tiffany Price, Christian Healthcare Social Worker
Locations
Christiana Care, Newark, DE
Timeline
Correctional Officer
Geo Group Inc
02.2023 - 08.2024
Mobile Expert
Tmobile
03.2022 - 10.2023
Care Giver
Elijah Home Health
01.2022 - 05.2023
Hotel Front Desk Clerk
Motel 6 Hotel
08.2020 - 04.2021
Sales Specialist
Sirius XM
05.2016 - 01.2018
High School Diploma -
Brandywine High School
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