Dominique Rheinecker
Cove,OR
Summary
Manager with over 6 years of leadership experience, excelling in roles that demand exceptional problem-solving and customer service skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager
Cove Drive In
03.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Communicated with customers about any problems or concerns, and help them with a solution to the issue.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Weekly ordering and inventory for all restaurant needs.
- Daily interaction with customers to ensure a pleasant experience while at our establishment.
- Created a good working relationship with all of my employees, to keep us all on the same page working together as a team.
- Setting up and breaking down daily till, including merchant services reports and issues.
- Maintaining a clean and orderly restaurant, and receiving excellent health inspections for the last five years.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Receptionist
Best Western Hotel
09.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Checked guests out of hotel in the mornings and processed payments.
- Set up and maintained breakfast to guests in the mornings.
- Answered, transferred and handled multi-line telephone system with guests phone calls.
- Maintained quiet for the hotel and its occupants throughout the late hours of the night; assist guests with any need that may arise.
- Handled nightly audit of all financial transactions, taxes, and fee's for the day.
- Communicating with customers about any questions or concerns they may have.
Retail Manager
Debra's Dresses
04.2014 - 10.2016
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Money Handling
- Communication
- Customer Service
- Staff Training and Development
- Staff Management
- Teamwork and Collaboration
- Team Development
- Professional and Courteous
- Good Judgment
Timeline
Manager
Cove Drive In
03.2019 - Current
Front Desk Receptionist
Best Western Hotel
09.2018 - 04.2019
Retail Manager
Debra's Dresses
04.2014 - 10.2016