Dominique Richardson
Fort Lauderdale,FL
Summary
Highly motivated employee and observant leader with customer service, multitasking, and time management abilities. Detail-orientated, strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure, adapting to new situations, complex problem-solving, and conflict resolution.
Overview
10
10
years of professional experience
Work History
Server
Big City Tavern
Fort Lauderdale, FL
09.2021 - 04.2022
- Welcomed guest with personable attitude, recommended specials to increase profits
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Trained new employees on restaurant procedures and plating techniques.
Community Habilitation Worker
Heritage Christian Services
Rochester, NY
03.2019 - 11.2019
- Provided one-on-one support to individuals with developmental disabilities in their homes and within the community.
- Developed individualized service plans, goals and objectives for each participant.
- Encouraged independence by teaching basic living skills such as budgeting, meal preparation and housekeeping.
- Transported clients to various activities
- Participated in team meetings focused on developing effective service plans for individuals receiving habilitation services.
Server
Coastal Flats
Fairfax, VA
10.2017 - 07.2018
- Partnered with 9-18 team members to serve food and beverages
- Provided outstanding service at all points in guest's dining experience to promote customer satisfaction and loyal base of business
- Discussed menu items, suggested appetizers or other additional items to meet upsell goals.
Maitre D'
Forte dei Marmi
South Beach, FL
09.2016 - 04.2017
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant
- Answered telephone to provide dining information and take reservations
- Developed relationships with customers to increase opportunities for repeat business
- Directed and trained 10+ team members to perform according to company and industry quality standards and established job objectives for optimum customer service
- Helped coordinate events, set up for smooth execution
- Addressed and resolved customer concerns attentively and transformed potentially negative situations into exceptional customer service.
Assistant Event Coordinator/ Banquet Server
The Raleigh Hotel
Miami Beach, FL
09.2015 - 09.2016
- Works closely with Event Coordinator to ensure all required tasks are accomplished and complete on day-of-event
- Discuss layout options with clients and conduct venue walk-thru
- Oversees order of events and maintains appearance of event site
- Manages logistics in preparation for events including setting up displays, presentations, and equipment
- Maintains client and vendor relationships, and serves as point of contact on day-of-event
- Greeted guests upon arrival at the event venue and provided them with necessary information.
Office Administrative Assistant/Hostess
Red, the Steakhouse
South Beach, FL
08.2012 - 08.2015
- Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions
- Liaison between guests/clients and management team, Maitre d' on busy evenings and major holidays
- Assisted in preparing the restaurant for opening and closing shifts.
- Accurately recorded customer information into the reservation system.
- Resolved any customer complaints or issues quickly and professionally.
- Received frequent customer compliments for going above and beyond normal duties.
Teachers Assistant
Barry University
Miami Shores, FL
12.2014 - 12.2014
- Assist Teacher in Grading
- Provide Open Lab Hours For Students to Receive Extra Study Time
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
- Used variety of teaching techniques to encourage student critical thinking and discussion in Human Anatomy and Cell Biology course.
Education
Bachelor of Science - Biology
Barry University
North Miami, FL05.2020
Vocational Degree - Emergency Medical Technician
American Medical Academy
Miami, FL01.2015
Skills
- Microsoft Word, Powerpoint, and Excel
- Knowledge of Multiple POS System Operations
- Supervisory Experience
- Customer Service
- Data Entry
- Administrative Support
- Guest Relations
- Special Events Planning
- Effective Sales Techniques
- High-Volume Dining
- CPR Certification
Additional Information
Full-time parent, 2020 – present
Re-entering the workforce after taking an extended family leave. Took time away from my professional career to raise young children and manage the household. During my time away from working I was able to complete my Bachelor's Degree in Biology.
Timeline
Server
Big City Tavern
09.2021 - 04.2022
Community Habilitation Worker
Heritage Christian Services
03.2019 - 11.2019
Server
Coastal Flats
10.2017 - 07.2018
Maitre D'
Forte dei Marmi
09.2016 - 04.2017
Assistant Event Coordinator/ Banquet Server
The Raleigh Hotel
09.2015 - 09.2016
Teachers Assistant
Barry University
12.2014 - 12.2014
Office Administrative Assistant/Hostess
Red, the Steakhouse
08.2012 - 08.2015
Bachelor of Science - Biology
Barry University
Vocational Degree - Emergency Medical Technician
American Medical Academy
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