Dominique Rivera
Dallas,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
02.2023 - Current
- Provided primary customer support to internal and external customers.
- Assisted with navigation on company database on myuhc.com.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
Financial Solutions Specialist
LGE Community Credit Union
03.2019 - 01.2023
- Provided exceptional customer service, resolving complex issues quickly and effectively, resulting in high client satisfaction ratings.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Teller II
TD Bank, N.A.
08.2014 - 08.2018
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Sales Representative
Victoria Secret
05.2012 - 08.2014
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
No Degree - Liberal Arts And General Studies
Borough Manhattan Community College
New York, NYHigh School Diploma -
St. Rocco's
Brooklyn, NY06.2004
Skills
- Microsoft Office
- POS Systems and Ordering Platforms
- Proofreading
- Credit adjustments
- Clerical Support
- Complaint Handling
Timeline
Customer Service Representative
UnitedHealth Group
02.2023 - Current
Financial Solutions Specialist
LGE Community Credit Union
03.2019 - 01.2023
Teller II
TD Bank, N.A.
08.2014 - 08.2018
Customer Service Sales Representative
Victoria Secret
05.2012 - 08.2014
No Degree - Liberal Arts And General Studies
Borough Manhattan Community College
High School Diploma -
St. Rocco's