Dominique Rivers
Addisont,TX
Summary
Honest Insurance clerk with over 8 years of experience. Outstanding customer service, claim handling and communication skills. Knowledge of both auto and fire guidelines. Demonstrate commitment to the organization, service and professionalism.
Overview
15
15
years of professional experience
Work History
Claim Specialist - Home & Commercial Stewardship
State Farm
Irving, TX
07.2021 - Current
- Resolve a large volume of claims in an in office environment through investigation, evaluation, negotiation, verification, of coverage, and extent of damage to property.
- Examines claims submitted by insureds and/or third parties, or such claims referred from other claim units, to determine whether additional or specialized investigation is necessary for claim resolution.
- Prepares and/or review property estimates and contents estimates in loss settlements
- Assists agents in the resolution of claims
- Completes virtual inspection of property damage, prepares building repair estimates and issues claim settlement payments.
- Reconciles invoices and receipts submitted on personal property losses and issues payment for replacement.
- Develops and applies basic knowledge of property damage related issues to handle claims within approved level of authority.
- Uses various electronic resources for claim handling
- Collaborates with other claim segments and internal partners.
AWC Total Loss Claim Associate
State Farm
Irving, TX
01.2020 - 07.2021
- Evaluated accuracy and quality of data entered into agency management system.
- Used independent judgement and discretion to evaluate repair versus replacement decisions.
- Interfaced with customers, agents, and dealers to facilitate claim investigations.
- Approved payment of claims within certain monetary limit.
- Negotiated claim settlements when needed.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
AWC Express Claim Associate
State Farm
Irving, TX
07.2019 - 01.2020
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Analyzed information gathered by investigations to report findings and recommendations.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Investigated properties to determine extent of damage and estimate repair costs.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
CCC Sales Representative
State Farm
Richardson, TX
06.2014 - 07.2019
- Identified customer needs to communicate and offer additional products and services to enhance experiences.
- Created campaigns to drive revenue and coordinated customer appreciation events.
- Identified customer requirements and suggested targeted insurance products based on needs.
- Established strong customer and community relationships to help develop additional leads and referrals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Used creative sales techniques to find and develop relationships with eligible centers of influence, referral sources and beneficiaries.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Flood Operations Analyst
Bank Of America
Plano, TX
05.2009 - 02.2014
- Prepared maintenance and compliance reports for executive summaries and presentations.
- Determine which homes were located in a flood designated area.
- Investigated properties through the use of survey maps and previously vetted legal descriptions.
- Researched legal records for evidence of previous boundaries and data.
- Presented findings to clients, government agencies, and other parties.
- Developed written documents and reports related to programs and operations.
- Devised modeling and measuring techniques using statistical and engineering methods.
Settlement Service Agent
Countrywide Home Loans
Richardson, TX
04.2007 - 05.2009
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained incoming fax and emails from clients
Education
Associate of Arts - Business
Collin County Community College District
Plano, TX05.2012
Skills
- Customer Support
- Documentation Review
- Evidence Collection
- Active Learning
- Knowledge Base
- Settlement Determinations
- Claim Amount Calculations
- Consultative Sales Approach
- Responding to Difficult Customers
- Speaking Clearly
Timeline
Claim Specialist - Home & Commercial Stewardship
State Farm
07.2021 - Current
AWC Total Loss Claim Associate
State Farm
01.2020 - 07.2021
AWC Express Claim Associate
State Farm
07.2019 - 01.2020
CCC Sales Representative
State Farm
06.2014 - 07.2019
Flood Operations Analyst
Bank Of America
05.2009 - 02.2014
Settlement Service Agent
Countrywide Home Loans
04.2007 - 05.2009
Associate of Arts - Business
Collin County Community College District
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