Dominique Rodgers

• Streamline project workflows and foster a culture of continuous improvement at Three Ears Media.
• Source, recruit, interview and hire contractors to fulfill short or long term needs of the company.
• Payroll and bookkeeping are now in-house, achieving a substantial cost savings, plus a 100 percent collection rate.
• Research and approve all insurance policies and renewals for every aspect of the business from general and professional liability to employee health insurance and worker's compensation.
• Own and streamline the entire client onboarding process from the agreement to a proposal up to and including the start of each project. This includes all contract negotiations, insurance requirements, payment schedules and setup, plus account verifications.
• Interview clients' hiring managers and write job posts in accordance with the Three Ears Media methodology and clients' needs.
• Interview clients' employees at all levels of seniority as part of candidate and employee experience assessments and audits.
• Proven ability to learn quickly and adapt to new situations. Work effectively with new teams in unfamiliar industries, with tight deadline constraints.

• Consulted with a disability law firm regarding job descriptions and essential functions/duties for clients experiencing a temporary or permanent disability.

Lead research initiatives, such as:

• One on the role of outsourced HR for global NGOs, then turned this into a white paper for use as client marketing collateral at a global NGO conference.
• One on employment law in the U.K. This research was used to confirm or augment certain policies for client's new customers.

• Manage, evaluate, develop and implement all HR and Talent Management programs, practices, and policies that successfully translate business strategy and direction into HR strategy and execution by leading with proactive, employee-responsive, and cost-effective human resource programs.
• Strong focus on process improvement which resulted in positive outcomes in the areas of workforce planning, talent management, training and development and overall profitability. Business grew 400% in 4 years.
• Work with leadership and vendors to plan, identify and select appropriate benefit plans.
• Plan and implement training and development programs to meet employees' professional and organizational needs, in alignment with organizational culture.
• Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Manage special projects such as obtaining and maintaining certification as an Economically Disadvantaged Woman Owned Small Business with the Small Business Administration which allowed us to get net 30 instead of net 90 payment terms with Fortune 100 companies, resulting in better cash flow management.

• Developed employee handbooks for both companies, from scratch, along with HR Manager. Both handbooks underwent subsequent review with legal counsel and required minimal editing. Created and delivered training sessions to review handbooks with all staff, managers and executives and got signed acceptance from everyone.
• Owned all components of the employee health, welfare and benefit programs including all aspects of benefits administration and open enrollment for 225 employees at multiple locations: health, dental and vision insurance enrollment, changes, cancellations, COBRA, HRA accounts, 401k and EAP.
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Coached managers through employee relations, discipline, documentation, and creation and execution of performance improvement plans.
• Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
• Managed all employer leaves including FMLA, Worker's Comp, STD and LTD including coordination of leave, notifying employees of rights and responsibilities and manager communication.
• Oversaw all HR financials including Payroll for both companies as well as Benefits audits/reconciliations. Acted as A/P and A/R backup for the retail half of the business.
• Owned the post-req hiring process for up to 500 seasonal and cyclical new hires each year including: recruiting, screening, selection, reference and background checks, new hire drug testing and onboarding.
• Planned, prepared and facilitated quarterly employee safety meetings in accordance with state and federal OSHA requirements and insurance guidelines.
• Created a pandemic response plan during the swine flu outbreaks which, later during COVID, resulted in minimal downtime and illness, as well as minimal supply chain disruption.