Dominique Rodriguez
Mesquite
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator/Clinic Surgery Scheduler
Connected Cardiovascular Care Associates
06.2022 - Current
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Answer phones and directing patient to correct personnel.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Educating patients on procedures.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
- Verify patient insurance and obtain authorization.
- Memorize ICD-10 and CPT codes.
- Efficiently communicating between doctors, patient and facilities.
- Helping patients comprehend instructions prior to procedures.
- Ensuring Facilities have all documentation needed for procedures.
Insurance Verifier/Front Desk Receptionist
Center For Foot And Ankle Restoration
08.2020 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Verified insurance through an online portal or over the phone.
- Prepared charts two days prior to patients appointment.
- Check faxes and emails.
Front Desk Receptionist
Dr. Gustavo Day MD - Internal Medicine
06.2019 - 08.2020
- Greet each patient
- Check in and obtain Copay
- Check emails and faxes
- Answer and direct all phone calls in a professional manner.
- Organize/maintain the schedule and coordinate patient flow.
- Obtain new patient forms/identification and scan into system.
- Balance payments collected at the end of day.
Education
Medical Assisting
Remington College
Garland, TX04.2020
High School Diploma -
Poteet High School
Mesquite, TX05.2017
Skills
- Microsoft Office Knowledge
- Patient Confidentiality (HIPAA)
- Knowledge of Medical Terminology
- Computer Proficiency
- Fraud Prevention
- Telephone Etiquette
- Customer Complaint Resolution
- Front Desk Operations
- Confirming Transactions
- Posting Charges
- Call Answering and Routing
Certification
- 05/2019 Basic Life Support (BLS) Certified, CPR/First Aid
- 03/2020 Certified Clinical Medical Assistant, National Healthcareer Association
- 10/2021 Notary Public
Timeline
Front Desk Patient Coordinator/Clinic Surgery Scheduler
Connected Cardiovascular Care Associates
06.2022 - Current
Insurance Verifier/Front Desk Receptionist
Center For Foot And Ankle Restoration
08.2020 - 09.2021
Front Desk Receptionist
Dr. Gustavo Day MD - Internal Medicine
06.2019 - 08.2020
Medical Assisting
Remington College
High School Diploma -
Poteet High School
- 05/2019 Basic Life Support (BLS) Certified, CPR/First Aid
- 03/2020 Certified Clinical Medical Assistant, National Healthcareer Association
- 10/2021 Notary Public
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