Knowledgeable professional offering years of experience in quality. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Zynex Medical
Denver
01.2024 - Current
Investigated product complaints for all medical products, ensuring compliance with industry standards.
Filed Medical Device Reports (MDRs) with FDA as per ISO 13485 requirements.
Analyzed trending data from nonconformance reports to identify improvement areas.
Maintained master document control, including electronic and hard-copy records management.
Supported development of Quality Assurance (QA) systems, directives, and standard operating procedures (SOPs).
Implemented Corrective and Preventative Actions (CAPA) to address quality issues.
Performed internal audits while assisting with regulatory audits (FDA/ISO).
Facilitated training sessions for staff on new documents and updates.
Quality Control Inspector
Zynex Medical
Englewood
10.2021 - 01.2024
Trained QC associates to enhance overall inspection proficiency.
Ensured quality inspections of all medical devices to meet regulatory standards.
Maintained GDP compliance across all documentation.
Conducted thorough inspections of received parts and materials for production use.
Utilized instruments including calipers, gages, and multimeters for precise measurements.
Collaborated with production and shipping departments to uphold quality standards.
Maintained comprehensive records of medical device inspections and Non-Conformance reports.
Flight Attendant
Commutair
Denver
05.2020 - 10.2021
Ensured compliance with FAA regulations and company policies for passenger safety.
Delivered exceptional customer service while assisting passengers on board.
Completed required checklists and paperwork as detailed in Flight Attendant Manual.
Communicated effectively with pilots and ground crew to enhance flight operations.
Trained for emergency situations, maintaining readiness throughout flights.
Inbound Support Specialist
Amazon Fulfillment
Denver
05.2018 - 05.2020
Managed communication with ISS Coordinator and direct Manager regarding Retail Request Tickets and status updates.
Maintained regular contact with Corporate Retail Teams to address Vendor Compliance issues.
Tracked open aging ISS tickets across the Fulfillment Center, serving as onsite escalation contact when necessary.
Ensured prompt responses and resolutions for Retail Request tickets to meet service level agreements.
Educated Problem Solve Receivers on effective use of ISS and Catalog for problem resolution.
Oversaw logging of all items on the ISS Liquidation pallet to maintain accurate inventory records.
Facilitated weekly summaries of pending tickets and open issues for improved transparency.