Dominique Rosa
Aspen,CO
Summary
Knowledgeable and dedicated customer service professional with experience in the retail industry. Strong team player with outgoing, positive demeanor and proven skills in establishing relationships with customers and clients. Exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
RE/DONE
06.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Developed and implemented strategies to increase sales and profitability.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Sales Supervisor
James Perse
05.2022 - 06.2024
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Representative
Jean Roberts Gym
06.2017 - 01.2021
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for personal trainers and massage therapists.
- Kept records in excel to maintain membership data by entering and updating information.
Education
Bachelor of Science in Business Administration - Business Administration
Chapman University
Skills
- Bilingual: English and Spanish
- Creative Problem solving
- Establishing positive client relationships
- Warehouse functions and operations
- Stocking and replenishing for brand visual standards
- Organization and optimal efficiency
Leadership & Involvement
ALPHA PHI (EPSILON CHAPTER): Host and Participate in Philanthropy and Fundraisers for Women's heart health +Make a Wish Foundation.
NATIONAL HONORS SOCIETY: Participating and completing 50+hours of volunteer work in the Roaring Fork Valley and in Irvine, California.
Timeline
Assistant Store Manager
RE/DONE
06.2024 - Current
Sales Supervisor
James Perse
05.2022 - 06.2024
Customer Service Representative
Jean Roberts Gym
06.2017 - 01.2021
Bachelor of Science in Business Administration - Business Administration
Chapman University
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