Dominique Rose
Chicago,IL
Summary
Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Accomplished Direct Support Professional with experience at Imagine the Impossibilities, focusing on tailored care plans and behavioral strategies. Proficient in fostering client independence through clear communication and precise documentation. Committed to ensuring safety and enhancing community integration through personal care support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Imagine The Impossibilities
04.2023 - Current
- Facilitated daily living activities, including bathing, dressing, grooming, and meal preparation.
- Supported clients in developing essential life skills to enhance independence.
- Implemented individualized care plans and behavior support strategies.
- Provided emotional support and companionship to foster well-being.
- Maintained accurate daily documentation and incident reports for compliance.
- Ensured a safe and respectful environment for all clients.
Medical Administrative Assistant
01.2013 - 04.2020
- Verified patient insurance coverage and secured prior authorizations for scheduled procedures.
- Reduced claim denials by 15% through proactive verification and thorough documentation.
- Collaborated with billing departments and insurance providers to streamline patient intake processes.
- Maintained HIPAA compliance and ensured patient confidentiality at all times.
- Coordinated with scheduling and billing teams to provide accurate financial responsibility estimates.
- Utilized payer portals to confirm coverage and authorization requirements efficiently.
- Updated patient records with verified coverage details and copay information regularly.
- Assisted patients in understanding coverage options and financial obligations clearly.
Education
Bachelor's - science healthcare administration
Southern New Hampshire
12.2026
Skills
- Activities of daily living support
- Personal care assistance
- Behavioral support strategies
- Medication administration and reminders
- Community integration services
- Documentation and progress tracking
- De-escalation techniques
- Individual service planning
- Health and safety monitoring
- Transportation assistance
- Insurance verification and benefits
- Prior authorization processing
- HIPAA compliance
- Electronic medical records systems
- Payer portal navigation
- Attention to detail
- Effective communication
- Problem-solving skills
- Time management strategies
- Customer service excellence
- Document management
- HIPAA procedures
Certification
- CPR First Aid
- Medication Administration
- CPI/Crisis Prevention
- DSP Certification
References
References available upon request.
Timeline
Direct Support Professional (DSP)
Imagine The Impossibilities
04.2023 - Current
Medical Administrative Assistant
01.2013 - 04.2020
Bachelor's - science healthcare administration
Southern New Hampshire