Dominique Royston
RN, BSN
Houston,TX
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Currently holding an active unencumbered RN license in Texas, California, Nevada, Minnesota, New York, and Oregon.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Registered Nurse Clinician
WellPoint, Anthem Blue Cross
05.2022 - Current
- Conducted home visits for health assessment and education.
- Participated in professional development opportunities to maintain up-to-date knowledge on best nursing practices and advancements within the field.
- Provided customized patient and family education to foster continuum of care
- Served as liaison between patients, caregivers, providers offering guidance support throughout each step along their healthcare journey.
- Precepted new hires.
Telephone Triage Registered Nurse
CareXM
02.2023 - 04.2024
- Displayed exceptional problem-solving skills in determining whether patients could be treated on an outpatient basis or required hospital admission.
- Educated patients and families about end-of-life issues such as pain management and symptom control.
- Monitored, recorded, and reported symptoms or changes in patients' conditions
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs telephonically.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and infusions.
- Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining if immediate intervention or further assessment was needed.
Registered Nurse
Michael E. Debakey VA Medical Center
04.2020 - 05.2022
- Support the Nurse manager in operating Covid screening area by controlling the quality of service, patient satisfaction, and patient safety
- Assess, plan, evaluate, and implement more efficient ways to maintain and monitor patient satisfaction during high periods of volume
- Act as charge nurse by supervising staff when indicated and acted as a role model for new hires, interns, and students during their clinical rotation
- Conducted research to maximize staff in the most effective ways by monitoring staff to patient ratios for medical appointments, day surgeries, medical procedures, and non-emergent medical issues.
- Monitor, record, and report symptoms or changes in patients' conditions
- Document data related to patients' care including assessment results, interventions, medications, patient responses, or treatment changes.
- Managed caseload of 5-6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Demonstrated adaptability during critical situations by remaining calm under pressure while providing high-quality care for patients experiencing acute or life-threatening conditions.
Correctional Registered Nurse
Ultra Staff- Harris County Sheriff's office
01.2020 - 12.2021
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Observes patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
- Responsible for the patient's intake assessment and triage and meticulously transcribes orders and carries out physician's orders in a timely manner
- Responds to emergencies rapidly to initiate efficient medical treatment; with the proper equipment (Cardiac defibrillator, stretcher, oxygen, non-rebreather, c-collar, etc.)
- Implemented behavior modification techniques such as positive reinforcement to encourage desired behavior from patients.
- Thinks critically to make rational decisions during times of crisis
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX 04.2020 - 05.2021
Associate of Science - Nursing
San Jacinto College District
Houston 08.2018 - 12.2019
Associate of Applied Science - Vocational Nurse
Houston Community College
Houston, TX 01.2017 - 12.2017
Skills
Critical Thinking
Triage
Patient Care Assessment
Professionalism
Effective Communication
Documentation
Training staff
Microsoft Office
Intravenous therapy
Decision-Making
Disease Management
Multitasking
Certification
Basic Life Support (CPR & AED) Certified- American Heart Association
Timeline
Telephone Triage Registered Nurse
CareXM
02.2023 - 04.2024
Registered Nurse Clinician
WellPoint, Anthem Blue Cross
05.2022 - Current
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
04.2020 - 05.2021
Registered Nurse
Michael E. Debakey VA Medical Center
04.2020 - 05.2022
Correctional Registered Nurse
Ultra Staff- Harris County Sheriff's office
01.2020 - 12.2021
Associate of Science - Nursing
San Jacinto College District
08.2018 - 12.2019
Associate of Applied Science - Vocational Nurse
Houston Community College
01.2017 - 12.2017