Dominique Saint-fleur
Winter Haven,Fl
Summary
I am a dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
My objective is to obtain a position that is satisfying, offers a stimulating learning environment which will allow me to use my communicational skills and problem-solving skills to grow not only with in the company but in everyday life as well. I am a dependable customer service agent with over 10 years of experience of providing quality customer support.
Overview
5
5
years of professional experience
Work History
Customer Care
BestBuy
08.2021 - Current
- Responsible for providing first contact resolution to all customers or service providers
- Responds to customer inquiries, while gathering and researching information pertaining to customers’ orders
- Providing over the phone support to customer, drivers, and store associates
- Assisting customers by providing product knowledge, setting up or scheduling orders, and resolving any issue that may have occurred during or after delivery
- Assist drivers by reaching out to clients if they cannot get in contact with them or notating the order with any issue such as damage to product or property that may have occurred during delivery
- Assist store associates with making any modifications to orders that they have trouble completing on their end such as POS transaction, status updates or order management updates.
Clerical
Best Buy
09.2019 - 04.2021
- Performed various warehouse tasks including but not limited to handling shipping and receiving processes, loading and unloading trucks, ensuring timely fulfilment of purchase orders, and maintaining adequate inventory levels of essential equipment.
- Ensured accurate fulfillment of fill requisitions, work orders, and material requests by verifying truck/inventory receipts
- Monitored and supported home delivery drivers in ensuring accurate fulfillment of customer orders
- Maintained clear lines of communication with customers and supervisors regarding emergencies, delays, and carrier schedule changes
- Organized and filed documents, both physically and electronically.
- Provided administrative support for multiple departments within the organization.
Home Health Aide
Private Care
Winter Haven, FL
11.2018 - 10.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped client with medication self-administration.
Customer Service Representative
AT&T
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Manager
The Chicago Hub
- Responsible for managing staffing, inventory, and supervision needs of the restaurant
- Handled all customer needs and complaints while being a part of the serving staff.
Education
Home Health Aide Certification - Home Health Aide
Southern Technical Institute
Auburndale, FL08-2018
High School Diploma -
Canarsie High School
06.2008
Skills
- Clerical
- Office administration
- Microsoft office software
- Leadership/ project management
- Handling Customer Complaints
- Acute care comprehension
- Handling Difficult Customers
- Sales
- Training/ team leadership
- Telecommunication skills
- POS systems
- Dispatching
- Fluent in Haitian Creole
- Group and individual care
- Customer services
Timeline
Customer Care
BestBuy
08.2021 - Current
Clerical
Best Buy
09.2019 - 04.2021
Home Health Aide
Private Care
11.2018 - 10.2022
Customer Service Representative
AT&T
Manager
The Chicago Hub
Home Health Aide Certification - Home Health Aide
Southern Technical Institute
High School Diploma -
Canarsie High School