DOMINIQUE SCOTT
Fall River,US
Summary
Office Representative Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Billing Coordinator
Aeroflow
03.2023 - Current
- Responded promptly to emails from company
- Improved billing accuracy by implementing stringent quality control measures and enhancing documentation processes.
- Streamlined medical billing procedures for increased efficiency, resulting in faster reimbursement rates for the healthcare facility.
- Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
- Enhanced patient satisfaction with clear communication of payment expectations, resolving concerns, and providing flexible payment options.
Patient Service Representative
Manet CHC
11.2021 - 07.2022
- Coordinated with back office staff for timely and effective care of patients
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions
- Monitored inventory levels of medical supplies regularly to ensure adequate stock at all times
- Assisted patients with insurance information and billing questions
Patient Service Advocate
Urgent care medical associates
11.2019 - 11.2021
- Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions
- Managed incoming calls from patients and other healthcare providers in a professional manner
- Assisted in training new Patient Service Representatives on procedures related to front office operations
Assistant Manager
Extra space Store
01.2018 - 09.2019
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Interviewed potential job candidates and made hiring recommendations to general manager
- Monitored sales performance to identify potential areas for improvement
- Managed company orders, expenditures and sales to meet budget and revenue targets.
Billing Customer Service Representative
Comcast
01.2017 - 07.2018
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Streamlined billing processes for improved efficiency and reduced errors.
- Post payments, update account statements.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
Head Cashier Supervisor
The Home Depot Inc
01.2016 - 04.2017
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Implemented new training materials to improve cashier efficiency and accuracy.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
Assistant Manager
Pizza hut
01.2011 - 09.2015
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Performed administrative duties such as processing payroll information or managing employee benefits programs
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
Education
High School Diploma -
CRLS
Certification In Medical Office Admin -
BCI
Associate of Science -
Bristol Community College
Fall River, MASkills
- Time Management
- Organizational Abilities
- CPT Coding Familiarity
- Medical Terminology Mastery
- Analytical Thinking
- Claims Processing Proficiency
- Scheduling Software
- Customer Service
- Attention to Detail
- Electronic Health Records Management
- Teamwork and Collaboration
- HIPAA Compliance Understanding
Certification
Medical Office Administrator
References
References available upon request
Timeline
Medical Billing Coordinator
Aeroflow
03.2023 - Current
Patient Service Representative
Manet CHC
11.2021 - 07.2022
Patient Service Advocate
Urgent care medical associates
11.2019 - 11.2021
Assistant Manager
Extra space Store
01.2018 - 09.2019
Billing Customer Service Representative
Comcast
01.2017 - 07.2018
Head Cashier Supervisor
The Home Depot Inc
01.2016 - 04.2017
Assistant Manager
Pizza hut
01.2011 - 09.2015
High School Diploma -
CRLS
Certification In Medical Office Admin -
BCI
Associate of Science -
Bristol Community College
Medical Office Administrator
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