DOMINIQUE SERRANO
Tucson,US
Summary
Hard-working friendly professional with 10+ years of experience and a proven knowledge of customer communications, customer satisfaction, computer skills and order processing. Aiming to leverage my skills to successfully fill the General Crew role at your company. Technologically-savvy with proven customer service, input information, tech support, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Receptionist
Ruby Receptionists Inc
07.2021 - 11.2023
- Skilled at navigating difficult interactions while remaining professional and service-oriented
- Positive and professional with high degree of emotional intelligence
- Tech-savvy and can multi-task navigating multiple screens and systems while seamlessly navigating conversation with caller or customer live and in real-time
- I diligently follow instructions yet am comfortable going off-script when situation calls for it
- Receive about 200 incoming calls a day and screen and direct calls to whoever is needed or send a detailed email message if not available
- Schedule appointments/consultations via Calendly, Google Cal, etc
Customer Service Representative
Lowes
11.2016 - 07.2021
- Informed customers about billing procedures
- Processed payments and provided payment option setup assistance
- Assisted with purchases
- Helped customers apply for a credit card
- Offered assistance to help find necessary store items
- Collected payments and provided accurate change
- Resolved issues with cash registers, card scanners and printers
- Trained new team members in cash register operation, stock procedures, and customer service
- Processed over the phone payments & input credit/debit card information
- Conducted inventory/audits weekly
- Filed invoices in order and put away in order by dates and/or alphabetical order by last name.
Cashier
Peter Piper Pizza
03.2013 - 01.2017
- Greeted customers upon entrance & exit of restaurant
- Collected payments and provided accurate change
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction
- Answered telephone to provide dining information and take party reservations
- Set up and performed initial prep work for food items such as pizzas and salads
- Trained new team members in cash register operation and customer service.
Cashier
Ace Hardware
06.2016 - 11.2016
- Open-Close shifts
- Issued receipts, refunds, credits, or change due to customers
- Greeted customers entering establishments
- Counted money in cash drawers at the beginning & end of shifts to ensure that amounts are correct and that there is adequate change.
HR Specialist
U.S. Army
03.2015 - 08.2015
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance
- Managed payroll processing and benefits to compensate employees for service rendered
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
High School Diploma -
TUCSON HIGH MAGNET SCHOOL
Tucson, AZ05.2014
Skills
- Customer service
- Communication
- Problem solving
- 56 Words per minute
- Multitask
- Scheduling
Timeline
Receptionist
Ruby Receptionists Inc
07.2021 - 11.2023
Customer Service Representative
Lowes
11.2016 - 07.2021
Cashier
Ace Hardware
06.2016 - 11.2016
HR Specialist
U.S. Army
03.2015 - 08.2015
Cashier
Peter Piper Pizza
03.2013 - 01.2017
High School Diploma -
TUCSON HIGH MAGNET SCHOOL
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