Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Shade

Gulfport,MS

Summary

Versatile and safety-focused, I excel in environments requiring attention to detail and adherence to strict standards, as demonstrated during my tenure at First Student. Skilled in defensive driving and problem-solving, I have a proven track record of enhancing passenger satisfaction and maintaining impeccable safety records. My ability to remain calm under pressure complements my technical skills, driving operational excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

9
9
years of professional experience

Work History

Bus Driver

First Student
12.2021 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.

Multi Skilled Tech

Memorial Hospital
07.2021 - 12.2021
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Provided nutritious meals for patients according to dietary requirements, promoting overall health and wellness through balanced nutrition.
  • Assisted in maintaining a clean living environment for patients by performing routine housekeeping tasks as necessary.
  • Ensured safety of patients by closely monitoring their physical and mental well-being, swiftly addressing concerns as they arose.
  • Maintained detailed documentation of patient care to facilitate accurate record-keeping and continuity of care among team members.
  • Upheld strict hygiene standards in all aspects of caregiving, reducing the risk of infection or illness for both patients and carers.

Online Grocery Associate

Walmart
06.2019 - 10.2020
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Customer Service Representative

Kmart
03.2016 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

No Degree - Pre Nursing

MGCCC
Gulfport, MS

Registered Certified Medical Assistant - Medical Assisting

Blue Cliff College
Gulfport, MS
07-2011

Skills

  • Clean driving record
  • Safety-focused
  • Weather condition driving
  • Pre-trip inspections
  • Defensive driving
  • Problem-solving
  • DOT regulations

Timeline

Bus Driver

First Student
12.2021 - Current

Multi Skilled Tech

Memorial Hospital
07.2021 - 12.2021

Online Grocery Associate

Walmart
06.2019 - 10.2020

Customer Service Representative

Kmart
03.2016 - 03.2019

No Degree - Pre Nursing

MGCCC

Registered Certified Medical Assistant - Medical Assisting

Blue Cliff College

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Dominique Shade