Dominique Shanklin

• Managed patient scheduling for appointments and follow-ups efficiently.
• Coordinated communication between medical staff and Veterans for support needs.
• Processed patient records and documentation in compliance with regulations.
• Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
• Eye Consults Full Time 40 hours a week
• Verified patient insurance coverage for services rendered at the facility.
• Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
• Handled general office duties to support administrative staff during peak hours.

• Measured vital signs and took medical histories to prepare patients for examination.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Organized charts, documents and supplies to maintain team productivity.
• Incorporated outside records into charts and EHR.
• Documented notes during patient visits.
• Responded to patient callbacks and phone-in prescription refill requests.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Educated patients about medications, procedures and physician's instructions.

• Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
• Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
• Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
• Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.

• Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests. 
• Maintained clean and organized work area with adequate supplies and reagents.
• Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
   
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Scheduled appointments for patients via phone and in person.
• Resolved and clarified issues with patient medications and collaborated with local pharmacies.
• Improved patient care and daily task efficiency resulting in smoother operations.
   
• Contacted pharmacies to submit and refill patients’ prescriptions.

Prepared patients for examinations, taking vital signs and updating medical histories.

• Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
• Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
• Recorded patient histories and filed supporting clinical data and diagnosis.
• Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
• Coordinated and executed proper medical waste disposal.
• Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
• Took messages using Allscripts Touchworks.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Communicated with patients by phone and via written correspondence.
• Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
• Answered appointment calls.
• Measured patient peak flows.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
• Experienced in front and back offices, controlling patient flow, collecting payments and assisting in the delivery of quality healthcare.

Assisted in providing care to infants, children,adolescents and Geriatrics.

• Experience In Family Practice,Pediatrics, OB-Gyn, Internal Medicine And Psychiatry.