Dominique Sincere
Houston
Summary
Dynamic customer service professional with proven expertise in complaint resolution and call management honed at DailyPay Inc and ROI Call Center Solutions. Excelled in leveraging CRM tools and active listening to enhance customer satisfaction and retention. Skilled in Microsoft Excel and adaptability, consistently exceeding call-time and quality standards without exceeding a 55-word limit.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
DailyPay Inc
10.2022 - 06.2023
- Responded to customer requests for products, services, and company information, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
Call Center Agent
ROI Call Center Solutions
01.2022 - 08.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Education
Associate of Arts - Business Administration
DeVry University
Lisle, IL05-2026
High School Diploma -
Ball High School
Galveston, TX06-2015
Skills
- Complaint resolution
- Account updating
- Scheduling
- Call management
- Client relations
- Microsoft Excel
- Banking operations support
- Critical thinking
- Computer proficiency
- Customer relationship management (CRM)
- Active listening
- Technical troubleshooting
- Adaptability and flexibility
Timeline
Customer Service Representative
DailyPay Inc
10.2022 - 06.2023
Call Center Agent
ROI Call Center Solutions
01.2022 - 08.2022
Associate of Arts - Business Administration
DeVry University
High School Diploma -
Ball High School
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