Dominique Smiley

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

• Ensures all documents are accurate and acceptable before refinance application is completed.
• Maintaining compliance with all Federal lending laws.
• Investigate for potential fraud or conditions that may disqualify applicant from loan.
• Providing customer assistance through chat and over the phone

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

• Answered customer telephone calls promptly and in appropriate manner

• Described products to customers, thoroughly explaining details and care of merchandise

• Educated customers on promotions to enhance sales

• Compiled customer feedback and recommended service delivery improvements to management

• Answered constant flow of customer calls with up to 10 calls in queue per minute

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Responded to customer requests for products, services and company information

• Suggested new procedure to persuade cancelling customers to stay with company, resulting in 90% decrease in cancellations

• Entered customer interaction details in Einstein to track requests, document problems and record solutions offered

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

• Ensured all documentation and signatures were accurate to avert fraud and identity theft.
• Complied with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
• Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
• Recorded transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
• Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.