Dominique Smith
Davidson,NC
Summary
A talented Manager with multiple skills to offer the organization including leadership, customer service, critical thinking, and organizational skills built during a successful 20-year career. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Would love the opportunity to help the organization evolve.
Overview
21
21
years of professional experience
Work History
Manager
All State Propane
10.2006 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with 4,000 customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Director
Tutor Time
05.2003 - 10.2006
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced our team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Oversaw operations including 22 teachers and 150 children
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06.2021
Associate of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ07.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Marketing
- Business Development
- Customer Service
- Decision-Making
- Computer Skills
Timeline
Manager
All State Propane
10.2006 - Current
Director
Tutor Time
05.2003 - 10.2006
Bachelor of Science - Business Administration
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
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