DOMINIQUE SMITH
Sicklerville,NJ
Summary
To make an immediate impact within an organization by demonstrating the highest level of customer service, and work production. To work successfully with peers, and the leadership team to learn and grow within the company's culture of success.
Overview
20
20
years of professional experience
Work History
Health and Fitness Professional
A-1 Fitness
04.2009 - Current
- Established trust and built rapport through effective communication and exceptional customer service
- Built client confidence by actively listening to their concerns and giving appropriate feedback
- Present a high level of professionalism, and detail-oriented
- Develop individual fitness and nutritional programs
- Assist clients in achieving their health and fitness goals
Health and Fitness Professional
Jewish Community Center Of Jersey
01.2019 - 11.2022
- Administered fitness assessments for potential clients
- Educate gym-goers on how to properly operate the exercise equipment
- Improved client fitness levels by developing personalized exercise programs and providing expert guidance on proper form and technique.
- Present exercise modifications for individuals with preexisting injury
- Routinely acquired new client contracts from word-of-mouth referrals based on customer satisfaction and results
General Labor Worker
McCollisters Transportation Group
06.2021 - 05.2022
- Lifted, sorted and stacked parts weighing as much as 70 pounds.
- Operated both motorized and non-motorized material handling equipment safely to move heavy pallets.
- Maintained awareness of workplace hazards, diligently following department safety protocol.
- Marked identifying information on parts and materials to prepare for shipping.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Performed demanding physical work over extended periods and modeled positive attitude.
Health and Fitness Professional
Anytime Fitness
02.2016 - 01.2019
- Engage and greet gym members with a friendly and welcoming demeanor
- Arrived on time, prepared, and attentive for every training appointment
- Advised clients on proper nutrition and exercise habits
- Enhanced gym member satisfaction with tailored workout routines designed to meet individual goals and abilities.
Manager
Banana Republic
12.2013 - 02.2016
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivating a workplace atmosphere whereas communication is clear, so that all team members are on the same page
- Responsible for providing direction and motivation for team members
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Onboarded new employees with training and new hire documentation.
- Built and maintained effective relationships with upper management
- Tracked employee hours, and preformed scheduling duties
- Assessed workloads to meet seasonal fluctuation needs
- Preformed weekly in-store audits
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Collaborated with the team to give exceptional service throughout the entire shopping and purchasing experience of the customer
- Maintained professional, organized, and safe environment for employees and patrons.
Lead/Supervisor of Operations
Banana Republic
11.2012 - 12.2013
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Improved team efficiency by streamlining processes and implementing new workflows.
- Continuously thrived to offered the highest level of customer service
- Maintained up-to-date knowledge of the company's policies regarding payments, returns and exchanges
- Consistently excelled in exceeding my monthly credit card acquisition goal
- Successfully implemented up-selling strategies
- Conducted routine drills of awareness and attention in discouraging, and preventing store losses
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Manager
CHARLIE'S JEANS
10.2010 - 11.2012
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Provide routine reports on product movement, and customer concerns to upper-management
- Create customer retention, and customer satisfaction through strong product knowledge, along with the ability to highlight store merchandise, in contrast with competitors.
- Preformed opened and closing closing store duties, which included, store cleaning, replenishment, counting cash drawers, and making bank deposits
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Desk/Cleaning
IRONWORK FITNESS CENTER
09.2009 - 10.2010
- Preformed cashiers duties, which included cash and credit card transactions
- Assisted with equipment maintenance, and facility cleaning duties
- Entrusted as a key holder, responsible for the opening and closing of the two separate gym locations
- Collaborated with peer, and management team to address any facility and, or member concerns
General Laborer
Queen Village Development
08.2008 - 09.2009
- Responsible for the replacement of residential receptacles and switches
- Accurately read blueprints and job specifications to plan completion of bringing old wiring up to code
- Preformed installation of new amp service
- Notified supervisors of defective equipment or material
- Worked alongside staff to discuss and implement best workplace practices
- Cleaned job site after each shift
General Laborer
ANDRUZZI CONCRETE
07.2004 - 10.2008
- Prepared job sites to ensure safety and efficiency
- Administered concrete for curbs, sidewalks, and driveways
- Thoroughly cleaned all construction work-sites to avoid hazards
- Notified supervisors of defective equipment or material
- Used cleaning solvents, and equipment to scrape and clean units and parts
Education
Health and Fitness Professional - Health and Fitness
National Academy of Sports Medicine
Philadelphia, PA2013
Associates of Science Degree - Business Management
Peirce College
Philadelphia, PA06.2008
Electrical Certification - General Electrician
CHI Institute
Southampton, PA08.2007
Skills
- Excellent customer service skills
- Strong verbal communication
- Strong comprehension skills
- Prioritizing workflows
- Computer proficient
- Administrative Management
- Schedule Management
- Employee Development
Timeline
General Labor Worker
McCollisters Transportation Group
06.2021 - 05.2022
Health and Fitness Professional
Jewish Community Center Of Jersey
01.2019 - 11.2022
Health and Fitness Professional
Anytime Fitness
02.2016 - 01.2019
Manager
Banana Republic
12.2013 - 02.2016
Lead/Supervisor of Operations
Banana Republic
11.2012 - 12.2013
Manager
CHARLIE'S JEANS
10.2010 - 11.2012
Front Desk/Cleaning
IRONWORK FITNESS CENTER
09.2009 - 10.2010
Health and Fitness Professional
A-1 Fitness
04.2009 - Current
General Laborer
Queen Village Development
08.2008 - 09.2009
General Laborer
ANDRUZZI CONCRETE
07.2004 - 10.2008
Health and Fitness Professional - Health and Fitness
National Academy of Sports Medicine
Associates of Science Degree - Business Management
Peirce College
Electrical Certification - General Electrician
CHI Institute
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