Dominique Smith
Charlotte,NC
Summary
A highly dependable individual with outstanding communication skills, organized, detail-oriented, great customer service skills, and able to effectively accomplish multiple tasks and stay calm under pressure.
Overview
11
11
years of professional experience
Work History
Server Assistant/Server
Brewers at 4001 Yancey
Charlotte
01.2023 - Current
- Maintained familiarity with the composition of all menu items, including items available at the bar
- Served and replenished water, bread, and other dining items
- Assisted with running food to tables
- Cleaned designated areas, in accordance with company procedures, including opening, closing routines, and following hygiene requirements
- Assisted with cleaning and re-setting tables
- Polished plates, glassware, utensils
- Sat tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair
- Ensured service stations are stocked.
Server Assistant/Server
The Ballantyne Hotel
Charlotte
10.2022 - 12.2022
- Maintained familiarity with the composition of all menu items, including items available at the bar
- Served and replenished water, bread, and other dining items
- Assisted with running food to tables
- Cleaned designated areas, in accordance with company procedures, including opening, closing routines, and following hygiene requirements
- Assisted with cleaning and re-setting tables
- Polished plates, glassware, utensils
- Sat tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair
- Ensured service stations are stocked.
Server Assistant
Cheesecake Factory
Charlotte
02.2021 - 09.2022
- Maintained familiarity with the composition of all menu items, including items available at the bar
- Served and replenished water, bread, and other dining items
- Assisted with running food to tables
- Cleaned designated areas, in accordance with company procedures, including opening, closing routines, and following hygiene requirements
- Assisted with cleaning and re-setting tables
- Polished plates, glassware, utensils
- Sat tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair
- Ensured service stations are stocked.
Cleaner
Naturally Clean
Charlotte
12.2019 - 01.2021
- Vacuuming, sweeping, and mopping floors of several types
- Dusting ceilings, light fittings, countertops, and loose furniture
- Scrubbing and sanitizing toilets, sinks, and kitchen fixtures
- Emptying trash cans
- Washing and drying windows
- Consulting with the line manager to ensure that you always have sufficient cleaning products
- Reporting any breakages that occur during the cleaning process
- Informing the line manager of repairs that need to be done.
Caregiver
Care.com
Charlotte
01.2016 - 11.2019
- Create a stimulating, nurturing, and safe environment for children
- Plan and prepare meals and feed children
- Changing diapers
- Perform housework related to childcare, including washing children’s clothes, cleaning up after meals, tidying play areas, and washing bottles
- Play with the children, both indoors and outdoors
- Plan and lead educational activities, including reading, with children
- Discipline children, when necessary
- Drive children to and from activities
- Administer medicine to children.
Virtual Personal Assistant
Pregistry
Charlotte
06.2018 - 01.2019
- Performed administrative, appointment, and event planning
- Processed sensitive data and managed all correspondence and dictation with un-compromised integrity and confidentiality
- Always maintained a positive and consummately professional demeanor with the ability to instill the trust and engagement of others.
Sales Associate
Staples
Charlotte
01.2017 - 07.2017
- Responded to customer requests and concerns
- Processed accurate and efficient sale and return transactions
- Utilized basic selling skills to properly engage and present solutions to customers
- Created an inviting environment for customers by maintaining a neat and clean store
- Greeted customers entering the establishment
- Answered customer’s questions, and provide information on procedures or policies
- Multitasked on assorted merchandising and sales responsibilities
- Performed front-end responsibilities such as cashier, returns, and reserve online pick-up orders with no impact on the customer experience.
Host
Cheddars
Charlotte
04.2016 - 07.2016
- Greeted guests personally and on the phone
- Offered appropriate seating arrangements
- Presented menus
- Managed event related work including setting up tables and maintaining both exterior and interior of the restaurant
- Greeted customers entering establishments
- Answered customer’s questions, and provided information on procedures or policies.
Cashier
Wendy's
Charlotte
08.2013 - 03.2016
- Prepared and served beverages such as coffee and fountain drinks
- Served orders to customers at windows, counters, or tables
- Cleaned, stocked, and restocked workstations and display cases
- Took food and drink orders and received payments from customers
- Read food order slips or received verbal instructions to place orders
- Maintained sanitation, health, and safety standards in work areas.
Cashier
Harris Teeter
Charlotte
11.2014 - 02.2015
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Greeted customers entering establishments
- Answered customer’s questions, and provided information on procedures or policies
- Maintained clean and orderly checkout areas and completed other general cleaning duties.
Education
Bachelor In Social Work - Social Work
UNC Charlotte
Charlotte, NC Associate of Applied Science in Health Science Degree, Concentration in Medical Assisting -
ECPI University
Charlotte, NC07.2016
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Customer Service
- Hospitality service expertise
- Table Bussing
- Order Taking and Processing
- Sales expertise
- High-volume dining
- Cleanliness standards
- Order Accuracy
- Point of sale operation
- Cash Handling
- Basic Math
- Quality Control
- POS System Operation
- Order Taking
- Ordering Procedures
- Time Management
- Clear Communication
- Team Leadership
- Cleaning
- Customer Relations
- Computer Skills
- Guest service
- Employee Training
- Safety awareness
- Payment Processing
- Conflict Resolution
- Cash Register Operation
- Customer service excellence
- Excellent Communication
- Reliability
- Problem-solving abilities
- Cross-Selling and Upselling
Volunteerworkinternships
- Shelter Health Services Inc., 02/2016 - 02/2016, Performed glucose and hemoglobin testing
- Harrisburg Family Physicians, 07/2016 - 07/2016, Performed venipuncture blood draws, Performed Vital Signs, Recorded patient medical history, Greeted and escorted patients to exam room
Skillscertifications
- Certified in CPR (American Heart Association)
- Microsoft Word (Word, Excel, and PowerPoint)
- Multiline phone use
- Customer Service
- Personal Assistant
- Sales
Timeline
Server Assistant/Server
Brewers at 4001 Yancey
01.2023 - Current
Server Assistant/Server
The Ballantyne Hotel
10.2022 - 12.2022
Server Assistant
Cheesecake Factory
02.2021 - 09.2022
Cleaner
Naturally Clean
12.2019 - 01.2021
Virtual Personal Assistant
Pregistry
06.2018 - 01.2019
Sales Associate
Staples
01.2017 - 07.2017
Host
Cheddars
04.2016 - 07.2016
Caregiver
Care.com
01.2016 - 11.2019
Cashier
Harris Teeter
11.2014 - 02.2015
Cashier
Wendy's
08.2013 - 03.2016
Associate of Applied Science in Health Science Degree, Concentration in Medical Assisting -
ECPI University
Bachelor In Social Work - Social Work
UNC Charlotte