Dominique Smith-Hollins
Cibolo,TX
Quote
"If at first you don't succeed,
Then dust yourself off and try again."
Aaliyah
Work History
Artificial Intelligence Content Moderator
TaskUs
03.2024 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring a safer online environment for users.
Call Center Sales Representative
Spectrum
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Utilized platforms such as WebEX to communicate and collaborate on strategies to improve call center performance metrics.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
Skills
- Content Management
- Quality Control Analysis
- Strong attention to detail
- Critical Thinking
- Team Collaboration
- Fact-checking
- Task Prioritization
- Text Writing
- Organization and Multitasking
Languages
English
Native or Bilingual
Japanese
Limited Working
Spanish
Limited Working
Software
C
C#
HTML
CCNA Packet Tracer
Java
CentOs 8
Salesforce
Affiliations
- NSLS
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Anime
Art
Music
Animals
Books