Hi, I’m
Dominique Snyder
Nashville,Tennessee
Summary
Experienced and reliable manager and consultant with exceptional communication skills, proven track record in customer and employee retention, and strong administrative and project management abilities. A career professional who has gained valuable insights from working in various customer service and hospitality industries. Excels in keeping operations and teams on-track through excellent organizational skills and meticulous attention to trends and details. Strengths lie in effectively managing and motivating staff, executing successful event planning, and ensuring top-notch product quality with an eye-catching aesthetic and an energetic feel.
Overview
20
years of professional experience
Work History
Warby Parker
Sales Manager
07.2024 - Current
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
The Local 303
Business Partner & Previous FOH Manager
12.2020 - Current
Job overview
- Resolved employee, customer and vendor disputes using calm, professional problem solving techniques
- Fostered positive employee morale & retention for longterm success for all
- Set team performance targets & rewards to motivate staff
- Collaborated with my business partners to implement a successful training program to encourage career education, skills & communication
- Oversaw routine inventory & ordering to optimize customer experience
- Held teams accountable to rules & regulations for safe, consistent service & product
- Scheduled staff shifts to guarantee ideal capacity for smooth operations & a happy, profitable staff
- Hired & trained a strong team by attaining highly qualified candidates for all positions
- Advocated a strong belief in being an active team member and leader; helping tackle daily workloads with confidence & motivation
- Kept track of regular inventory counts to ensure accurate supply needs, and record expenditure loss
- Communicated clear expectations & high standards for mature & professional conduct
- Reviewed operations regularly during team meetings to identify & take opportunities to eliminate negative impact on team morale & company income
- Maintained up-to-date administrative control alongside my business partners
- Verified consistent, quality products for customers by working directly with vendors & B.O.H. team
- Conducted periodic performance reviews to assess employee performance & morale
- Designed & edited graphic design for menus, local advertising campaigns & promotions to increase brand awareness
- Evaluated supplier performance by price, ethics, values, quality, and on-time delivery
- Set prices for goods based on trends, expenditures, forecasts & customer demand
- Supervised activities directly related to safety, cleanliness & exceptional customer service
Freebird
Assistant Store Manager
06.2024 - 07.2024
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Roller Rabbit
Assistant Store Manager
11.2023 - 06.2024
Job overview
- Managed a team of sales associates, key holders, and supervisors
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Increased sales by overseeing & planning successful promotional strategies & in-store events
- Built and managed successful retail teams through recruiting, training and support
- Trained staff in customer service, merchandising and security monitoring
- Supervised and held employees accountable to maintain a professional workplace
- Scheduled and delegated assignments to improve daily operations
- Resolved escalated customer service issues with empathy & understanding
- Collaborated with store manager to meet revenue goals
- Rotated products following seasonal trends and styles according to company strategy
- Developed and strengthened teams through thoughtful leadership
- Inspired team members to drive performance, collaboration and teamwork
- Oversaw expenses, deposits and receipts to support record-keeping
- Helped team members tackle daily workloads with confidence support & motivational strategies
- Planned team schedules with focus on maintaining optimal employee coverage for business needs
- Planned layouts for optimum workflows and business results
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Established clear expectations and objectives for team members and helped each achieve goals
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Conducted periodic performance reviews to assess employee performance
- Developed advertising campaigns or sales promotions to increase brand awareness
Freshie & Zero
Jewelry Studio & Store Assistant
07.2023 - 12.2023
Job overview
- Assisted customers with personalized support, helping locate merchandise & suggesting products based on individual personality or needs
- Maintained beautiful store presentation with regular recovery, joining team systems to ensure progress with placing inventory & organizing merchandise
- Kept inventory fresh by moving obsolete products to different areas, to create space for new & ever-changing merchandise
- Managed organizing, store inventory, displays, and avoiding product shortages
- Listed products on company website, researching data & knowledge to provide adequate information for our customers
- Maintaining a clean F.O.H
- & B.O.H
- To ensure smooth processes
- Followed guidelines to assemble semi-fine jewelry for individual customers & large wholesale orders alike
- Packaged online orders for international shipment
- Communicated with customers & vendors, making sure to avoid gaps in fulfilling the requests given
- Regularly cleaned work-spaces
- Used professional, kind & effective communication skills to add to a positive co-working environment
- Handled seasonal changes/resets smoothly to highlight new desirable merchandise
- Supported store management with diverse leadership & operations tasks
- Closed sale transactions within our P.O.S
- System (Shopify)
- Focused on maintaining customer loyalty with skilled & patient handling of diverse requests & complaints
- Replenished & kept shelves stocked for maximum sales
- Delivered support for routine operations, as well as special store events
- Balanced till drawer, resolving discrepancies & preparing owner deposits to maintain store's finances with accuracy
- Met sales quotas by utilizing upselling opportunities
- Recommend merchandise to suit customer budget & preference
- Minimized store thefts through strategic monitoring & positive customer engagement
- Drove sale success by building displays in an eye-catching manor
- Greeted customers & ask questions to assess needs
- Secured consistent customer sales with knowledgeable, friendly support
- Maintained customer satisfaction, quickly resolving issues & offering professional, kind assistance
- Overcome customer objections using product demonstrations, and/or personal knowledge
- Offered guidance with troubleshooting for customers requiring assistance
- Checked returned product condition before processing refunds
- Located requested items from shelves & backstock
- Put together special orders to fulfill customer requests & orders
- Kept store shelves, racks & bins presentable
- Verified shift sales with cash count & drawer balancing
Indie Studio Salons
Salon Owner & Cosmetologist
10.2011 - 10.2020
Job overview
- Recruited, hired & trained employees, monitoring education, certifications & performance to assess skill level & personal goals
- Built solid partnerships with select businesses to promote brand awareness & strategy
- Oversaw day-to-day activities to ensure quality service & product
- Kept business accounting records to regularly identify & resolve any problems with staff & vendor relationships
- Engaged existing clients to increase new & repeat business
- Built great in person & social media rapport with companies & vendors, resulting partnership growth & generating business
- Communicated maturely, openly & professionally with team, customers & vendors to resolve any problems or disputes
- Devised social media plans to drive effective digital marketing
- Set new business education, goals, objectives & plans to constantly improve skill & employee retention
- Spearheaded inventory counts, while assessing financial records to locate areas to cut costs & reduce waste
- Carried diverse product lines for varied range of customer wants & needs
- Budgeted educational trips & activities
- Cultivated a positive work-culture focused on quality, happiness, and ensuring a good living wage for the team
- Set schedules for staff & delegated team goals
- Demonstrated proper techniques to staff to achieve exceptional results & maintain safety standards
- Tracked new beauty tool trends and kept up to date with new industry innovations
Ian Breeding Trust
Executive & Personal Assistant
12.2004 - 10.2011
Job overview
- Assessed & strengthened organizational modeling to support future business needs
- Managed & prioritized multiple projects, tracking status & solving issues to meet deadlines
- Designed & implemented cross-functional improvement & initiatives
- Analyzed quantitative & qualitative data to support business executive decision-making
- Led ongoing initiatives cultivating positive work culture
- Monitored progress through budget reviews & constructive communication meetings to improve future internal systems
- Utilized strategic planning & scheduling
- Coordinated with leaders to identify and develop inventory buying & utilization strategies
- Coached & delegated assignments to employees
- Directed operations for cleanliness, organization & purchasing
Education
FLORIDA GULF COAST UNIVERSITY
Associate in Science (A.S.) from Psychology & Elementary Education
06.2005
Fort Myers Tech., Central Campus
Certification from Cosmetology
12.2006
Skills
- Service Excellence
- Team Leadership
- Team Engagement
- Inventory Management
- Accurate Deposit Preparation
- Sales Performance Optimization
- Task Allocation
- Returns Processing
- Timely Drawer Audit Execution
- Event Logistics Planning
- Cross-Functional Collaboration
- Brand Engagement Initiatives
- Security Risk Assessment Development
- Proficient in Payment Management
- Retail Merchandising Oversight
- Comprehensive Product Knowledge
- Communicating Effectively With Diverse Audiences
- Strategic Decision-Making
- Store Operations Management
- Product Sales Expertise
- Innovative Problem Solving
- Purchase Order Management
- Attendance Management
- Computer Proficiency
- Client Relationship Management
- Achieving Sales Targets
- Visual Merchandising Expertise
- Effective Team Leadership
- Point of Sale Management
- Fostering Positive Workplace Culture
- Implement Team Incentive Programs
- Training Program Implementation
- Analyzed Business Improvement Methods
- Cultivate Team Cohesion
- Managed Employee Scheduling
- Implemented Effective Budget Control
- Demonstrated Leadership in Teams
- Boosted Sales Through Targeted Local Campaigns
- Conducted Regular Operations Reviews
- Ensured Timely Administrative Updates
- Ensured Quality Control
- Print & Digital Media Design
Accomplishments
- BEST PERSONALITY SENIOR SUPERLATIVE & PROM QUEEN.
- STARTED GOING ON INTERNATIONAL MISSIONS TRIPS AS EARLY AS 8TH GRADE.
- HAVE WORKED MULTIPLE JOBS AT A TIME, SINCE AGE 15.
- RECIEVED A 75% BRIGHT FUTURES SCHOLARSHIP TO FLORIDA GULF COAST UNIVERSITY.
- STARTED PERSONAL THERAPY AT 18.
- AN 18 YEAR LISCENSED COSMETOLOGIST; MAIN CAREER WHILE ALSO WORKING A SECOND JOB AS AN EXECUTIVE PERSONAL ASSISTANT FOR A SPECIAL NEEDS TRUST.
- OPENED MY OWN SALON IN 2011.
- MOVED MYSELF & 3 DOGS ALONE TO WESTMINSTER, CO IN 2020, AND AGAIN TO NASHVILLE, TN IN 2023.
- INVESTED IN & MANAGED THE LOCAL 303 IN DENVER, CO, ALONGSIDE 2 OTHER BUSINESS PARTNERS; TRANSITIONED TO SILENT BUSINESS PARTNER IN 2023.
Timeline
Sales Manager
Warby Parker
07.2024 - Current
Assistant Store Manager
Freebird
06.2024 - 07.2024
Assistant Store Manager
Roller Rabbit
11.2023 - 06.2024
Jewelry Studio & Store Assistant
Freshie & Zero
07.2023 - 12.2023
Business Partner & Previous FOH Manager
The Local 303
12.2020 - Current
Salon Owner & Cosmetologist
Indie Studio Salons
10.2011 - 10.2020
Executive & Personal Assistant
Ian Breeding Trust
12.2004 - 10.2011
Fort Myers Tech., Central Campus
Certification from Cosmetology
FLORIDA GULF COAST UNIVERSITY
Associate in Science (A.S.) from Psychology & Elementary Education
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