CRM
Dominique Spiller
Sales Development Representative / BDR / Tech Sales
Arlington,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
2
2
Certificates
Work History
Tractor Trailer Operator
United States Postal Service
Dallas, TX
11.2021 - Current
- Safe transport of mail to different terminals locally
- Maintained a neat and cleaned truck and professional appearance
- Report to supervisor
- Make yard moves
- Team player
- Ensure equipment is safe before driving
- Yard truck experience
- Local experience
- Ensure customer/firm satisfaction
- Work with various firms and customer base to ensure that they have proper equipment for shipments and pick up thereof
- Works well with various personalities of various backgrounds and cultures
- Communicated with shipping and receiving personnel regarding bills of lading and delivered and transported freight.
- Verified count and condition of products loaded and unloaded to prepare reports on shortages, overages and damages.
- Maintained complete records of truck maintenance, delivery schedules, customer issues and location notes to inform management of delivery operations.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
City Driver
Estes Express
Irving, United States
09.2021 - 11.2021
- Hazmat
- Doubles
- Tanker
- Maintain documentation for shipments
- Night shift
- Shuttle
- Safe Driving
- Completed DVIR reports daily
- Maintained vehicle
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Received excellent customer reviews for friendly, punctual transport services.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Operated large vehicles in difficult urban and rural conditions.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Protected people and equipment from hazardous materials by using correct procedures.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected emergency equipment and verified safe working order for student and driver use.
Dispatcher/Contractor
L.G Way
Bloomingdale, IL
06.2017 - 12.2019
- Build relationships, prepare the set up of necessary documentation to work with customers and accounts
- Completion of carrier packets, verification of insurance, scores, and driver readiness
- Maintaining communication with brokers and drivers to provide excellent customer service and quality assurance
- Adherence to DOT rules and regulations and follow on each load as required
- Driver: The safe and time efficient pickup and delivery of loads in accordance to DOT and company rules and regulations
- I'd displayed effective communication to resolve the various variables that come into play in both positions.
- Won new business by articulating full value of company's capabilities to prospects.
- Achieved and exceeded monthly and annual sales targets.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Conducted market research to identify potential opportunities and understand customer needs.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Delivered goods and products to customer on time and in excellent condition.
- Drove safely in various weather and road conditions to avoid accidents.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Driver
Quality Driver Solutions
Memphis, TN
02.2015 - 06.2017
- As a dependable, efficient, and safety conscious driver I was given the pleasure to work on the company's best accounts
- Such as Pat Salmon (United States Postal Service) and McLane Food Service
- Adherence to DOT rules and regulations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Obtained signatures from customers upon delivery of goods.
- Followed all relevant traffic laws and safety regulations.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Driver/ Dipatcher
T & G Trucking
Cordova, TN
03.2013 - 02.2015
- As a dispatcher I qualified and set up necessary documentation to provide services to Fortune 500 freight brokerages throughout the country
- This position as well consisted of maintaining customer/business/ driver relationships
- Also the adherence of various customers guidelines to maintain those relationships
- This entailed understanding refrigerated and dry freight expectations
- Driver: The prompt pickup and delivery of general commodities
- The maintaining of safe equipment while ensuring to adhere company policies and rules of all
- DOT standards and codes.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated dispatching of 3 drivers to accomplish daily delivery requirements
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled and dispatched drivers to locations throughout the U.S.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Developed and implemented customer service policies and procedures.
- Assisted in resolving customer complaints and grievances.
- Managed customer accounts and invoicing.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
Trainer
CRST Van Expedited
Cedar Rapids, IA - Iowa
05.2010 - 03.2013
- Trained student drivers in the importance of safe equipment and commercial driving practices
- I Instilled and communicated the practices and principles of safe and time efficient commercial standards
- Driver: Provided quality customer service to CRST's #1 account now known as XPO formerly known as
- Conway
- Field of Interest Dispatcher and Recruiting
- Skills Dispatcher
- Computer literacy
- Electronic Logs
- Identified driver training needs to make recommendations to manager.
- Developed and implemented training materials and course updates.
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
Education
Bachelor of Science - Marketing- Business Administration
Western Governors University
Salt Lake City, UT 01.2023 - Current
No Degree - SDR/BDR B2B/ Saas
Course Careers
Online 05.2001 -
Skills
Dotundefined
Accomplishments
- Trip planning
- Industrial Industrial Visit at:
- Exposure Freight/ Transportation Industry
- Customer Service
- Achievements Certified Driver Trainer 9+ years in the transportation industry
- Curricular Extra-Curricular
- Activities Computer Science
- Strength Effective communication
- Customer service
- Fast learner
- Time effective
- Load board
- Dispatching
- Hobbies Continued learning of various aspects of the industry
- Software development
- Education
- Certificate in Sales Development Representative
- Course Careers - Remote
- February 2023 to Present
- Student in SDR
- Course Careers - United States
- September 2022 to Present
- Commercial Driver's License (CDL)
- Class A
- Expires: May 2024
- State: TX
- Endorsements: H (Hazardous Materials) - X (Tank + Hazardous) - T (Double/triple trailers)
Software
Software Development
Certification
Certified [Driver Trainer], [Crst Van Expedited] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
CSP - Certified Sales Professional
02-2023
Bachelor of Science - Marketing- Business Administration
Western Governors University
01.2023 - Current
Tractor Trailer Operator
United States Postal Service
11.2021 - Current
City Driver
Estes Express
09.2021 - 11.2021
Dispatcher/Contractor
L.G Way
06.2017 - 12.2019
Driver
Quality Driver Solutions
02.2015 - 06.2017
Driver/ Dipatcher
T & G Trucking
03.2013 - 02.2015
Certified [Driver Trainer], [Crst Van Expedited] - [Timeframe]
02-2011
Trainer
CRST Van Expedited
05.2010 - 03.2013
No Degree - SDR/BDR B2B/ Saas
Course Careers
05.2001 -
Similar Profiles
Edward WildsEdward Wilds
Mail Handler at United States Postal ServiceMail Handler at United States Postal Service
Darius TaylorDarius Taylor
Laborer at United States Postal Service, USPSLaborer at United States Postal Service, USPS
Tatianna FergusonTatianna Ferguson
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS