Dominique Spiller
Little Rock,AR
Overview
11
11
years of professional experience
Work History
Motor Vehicle Service & Operator
United States Postal Service
11.2021 - Current
- Reviewed, analyzed, and verified documentation multiple vehicles
- Ensured that insurance, annual service inspections, and maintenance reports were current, accurate, and readily available as provisioned by the Federal Motor Carrier Safety Administration
- Analyzed the vehicles registration book, to maintain compliance with FMCSA
- Increased vehicle safety and operational efficiency by 20%
- Implemented a reporting system for vehicle inspections and repairs, inputting data directly into agency's databases
- Collaborated with the maintenance department to address multiple identified safety hazards and violations, ensured all repairs were promptly documented and resolved
- As a result, fleet compliance was improved, resulting in 20% more drivers having safe, compliant, and operational vehicles
- This enabled deliveries and pickups for clients and customers, while supporting drivers with reliable equipment at the start of their tours
- Conducted analysis and resolution of customer complaints, leveraging insights to refine service processes
- Developed new strategies and recommendations that were integrated into operational procedures, exceeding client expectations and maintaining USPS contracts with six organizations
- This effort contributed to sustaining 10% of contractual revenue, demonstrating a commitment to customer interface and field support
- Reviewed, organized, and maintained documentation for USPS registry operations on route, encompassing station closeouts and safeguarding several thousand dollars in client funds daily
- Implemented evaluation processes to ensure accuracy and compliance, providing a secure financial environment for clients and enhanced operational transparency
- Analyzed customer management solutions, inputting data into agency's database
- Implemented updated processes and maintained detailed reports, resulting in a 15% increase in route efficiency and consistently meeting service times
- Exceeded customer expectations and strengthened trust in USPS's reliability and service performance
- Advised management providing insights and resolving discrepancies, updated Customer Relationship Management reports to accommodate future customer needs
- Ensured every interaction with clients and firms was characterized by courtesy and respect, actively listening to understand their needs and documenting data to improve services
- Rebuilt trust in the organization and boosted client/customer retention by 15%
- Maintained safety standards, routinely inspecting and reporting truck conditions to uphold USPS and industry protocols, which ensured compliance and enhanced operational integrity
- Proactively handled emergencies by conducting minor mechanical repairs and rerouting trips as necessary due to accidents or inclement weather, ensuring timely and secure mail transport
- Reviewed and verified the Bill of Ladings and proof of delivery documentation to ensure 100% accuracy
- Physically secured high-dollar transactions during transit and ensured precise billing and seamless transaction processing
- Increased service performance of 87% of First-Class Mail being delivered within one to three days.
Hub Combo Driver
Estes Express Lines
09.2021 - 11.2021
- Reviewed, analyzed, verified, insurance documents, bill of ladings, proof of delivery, cab cards, fuel receipts, logbook, and inspection reports by examining the documents for compliance in company's database
- This resulted in higher safety scores for the company and increased revenue by 10%
- Determined and planned efficient routes and procedures for each transaction
- Verified Bill of Ladings and packaging forms were accurate with shipments quantity and quality according to company policy for billing and payment
- Utilized new software systems to input data of oral and written reports into database or DAAS software
- This resulted in 20% of billing to be paid out within 15-30 days rather than 60 to 90 days
- Determined, planned, and established improved processes of efficiency by identifying and organizing process improvements
- Optimized delivery routes and load planning by 20%
- Collaborated with supervisors and other departments for supplies
- Ensured forms were readily available which increased efficiency by 10%.
Account Manager/ Dispatcher
LG Way LLC
06.2017 - 12.2019
- Planned procurement strategies based on cost analysis of positive revenue outcomes, market conditions, previous history, and geographical location
- Reviewed and analyzed real-time data and history of market trends
- Used that analysis and knowledge of suppliers and lanes as leverage in bidding and negotiations
- Analyzed market data to secure competitive freight rates
- Conducted comprehensive analysis of advertised freight rates in software platforms, negotiating top rates for the delivery and pickup of shipments
- Created strategic relationships with leading organizations, manufacturers, brokerages, and shippers in their markets, facilitating discussions on rates, challenges, and client needs to optimize procurement strategies
- This approach secured competitive rates and strengthened partnerships, resulting in a 20% increase in procurement efficiency and cost savings
- Reviewed multiple databases to evaluate prospective clients' compliance scores, payment history, and backgrounds, ensuring their legitimacy and alignment with company standards
- This screening process not only safeguarded against potential risks but also strengthened partnerships with reputable clients, fostering a reliable and sustainable business environment
- Strategically positioned services in high-value shipment lanes by leveraging ITS systems and the Load Board to identify optimal procurement channels
- Implemented a targeted advertising strategy, ensuring daily visibility of service vehicles in key lanes and geographical locations based on data-driven insights
- Used quantitative data to negotiate competitive rates for company services, demonstrating our operational efficiency and service capabilities
- Advocated for reasonable pick-up and delivery times of shipments, resulted in a 15% reduction in average transit times
- Coordinated route planning and delivery times to optimize service efficiency at multiple client sites and distribution centers, focusing on qualitative improvements in customer experience
- Identified and capitalized on growth opportunities within existing client value chains through business practices and personalized relationship-building
- Implemented a process for documenting customer interactions in the internal Customer Relationship Manager platform, ensuring consistent and effective account management company-wide
- Through negotiations, generated annual revenue exceeding $1,000,000, marking a 20% increase in the company's overall revenue
- Used procurement strategies tailored to a client engagement model
- Established strong rapport with clients, ensured clear communication and well-informed decision-making in contractual agreements, resulting in annual revenue exceeding $1 million and consistent 20% year-over-year growth
- Analyzed and managed the maintenance and compliance of all vehicles, drivers' insurance, and regulatory documents, ensured accuracy and currency in software updates
- Implemented oversight to maintain vehicle registration, inspection reports, and driver compliance, optimizing operational efficiency and regulatory adherence.
Account Manager / Sales Rep/ Dispatcher
T&G Trucking
03.2013 - 02.2015
- Responded to over 50 incoming calls daily, negotiating freight rates for transportation services to meet a common goal
- Prepared, reviewed, and negotiated rate contracts and assisted account managers with developing enterprise client responses
- Collaborated with internal teams to ensure seamless service delivery and customer success
- Conducted analysis and research to successfully retain shipper/carrier contracts, ensuring a steady flow of freight and stabilizing revenue streams
- As a result, achieved a remarkable 30% increase in profits, demonstrating proactive contract management and strategic foresight in optimizing business operations
- Coordinated and supervised a sales funnel encompassing freight brokers and shippers, surpassing demand generation goals and exceeding sales targets
- Identified and evaluated opportunities for process enhancement, implementing solutions that boosted operational efficiency and productivity.
Education
Bachelor of Science - Business Administration, Accounting
Western Governors University
Millcreek, UT12.2025
Skills
- Microsoft Office Suite
- Oracle PeopleSoft
- Microsoft SharePoint
- Microsoft Teams
- Salesforce
- Microsoft Access
References
- Courtney Oakley, 618-910-0074
- Jermenica Bates, 901-690-9213
- Terry Harris, 214-864-1412
- Tina Ray, 214-708-1453
- Karen, 818-442-8833
Timeline
Motor Vehicle Service & Operator
United States Postal Service
11.2021 - Current
Hub Combo Driver
Estes Express Lines
09.2021 - 11.2021
Account Manager/ Dispatcher
LG Way LLC
06.2017 - 12.2019
Account Manager / Sales Rep/ Dispatcher
T&G Trucking
03.2013 - 02.2015
Bachelor of Science - Business Administration, Accounting
Western Governors University