Dominique Steele
Killeen,TX
Summary
I'm willing to apply my skills to fill a position. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
18
years of professional experience
Work History
Habilitation Aide
Resourcing Edge
Killeen, TX
03.2023 - Current
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Evaluated the customers' needs and provided service options to meet their requirements
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Data Center Technician
F2ONSITE
Austin, TX
12.2022 - 02.2023
- Help build servers and also keeping inventory and all office work
- Intake from suppliers and material handling
- Inventory management for production or distribution
- Order fulfillment.
Sr. Systems Engineer
Cognizant Technology Solutions
Austin, TX
10.2021 - 10.2022
- Support to clients via remote and hands on Reach out to users MDM troubleshooting Certificates Proficient in [Software] Printers and peripherals Windows Server expertise Updates software Hardware replacements Set up mobile devices Set up windows and Mac Performed root cause analysis of problems, documented faults in tracking system and generated daily reports
- Material sourcing
Appointment Setter
Sunpro Solar
Killeen, TX
08.2021 - 12.2021
- Schedule appointments for solar panels.
Habilitation Aide
CDS/Resourcing Edge
Rockwall, TX
08.2011 - 10.2021
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Evaluated the customers' needs and provided service options to meet their requirements
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Technical Support Representative
Kelly Services
Killeen, TX
10.2019 - 05.2020
- I troubleshoot iOS devices iPad,iphone, airpods reboot mas os set up apple accounts ship apple products help sell upgraded products troubleshoot android devices take inbound and outbound Csr calls
Front Desk Receptionist/Night Auditor
Woodspring Suites
Killeen, TX
09.2016 - 01.2017
- Check in guest run the nightly audit filling and making orders
Key Holder
CDS/Resourcing Edge
Killeen, TX
05.2013 - 12.2014
- Answered questions customers had about how certain products worked
- Assisted customers with exchanging products or offering store credit
- Greeted customers as soon as they walk through the door and asked if there was any help they needed
- Maintained records of all sales in order to ascertain what was selling and what was not.
Financial Advisor/ Tech Support
Blackboard Inc.
Killeen, TX
04.2012 - 04.2014
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Manage Microsoft accounts Mange excel spreadsheets Manage network and cookies set up vpn and accounts Take inbound calls and reservations.Financial Advisor
Financial Advisor
GC Services
Copperas Cove, TX
03.2010 - 03.2011
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Contributed to the department's sales initiative, which enhanced the company's revenue by [number Telecommunications typing troubleshoot printers and scanners set up exchange email Work with Salesforce
Crew Lader
Me and My Crew Cleaning Service
Killeen, TX
04.2006 - 09.2010
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
Education
Associate of Arts - Computer Networking
Kaplan University-Davenport Campus
Davenport, IA07.2026
GED -
Central Texas College
Killeen, TX03.2011
Skills
- Killeen, TX 76541
- Dominiquesteele08@yahoocom
- 2545348041
- Customer service representative with experience in providing information regarding products, taking orders, updating customer accounts, and handling complaints effectively
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
- Data entry (5 years)
- Records management (5 years)
- Microsoft office (4 years)
- Typing (8 years)
- Customer Service (10 years)
- Shipping And Receiving (3 years)
- Financial Management (5 years)
- Cashier (4 years)
- Filing (8 years)
- IOS (8 years)
- Technical Support (10 years)
- Android (5 years)
- Market Research (4 years)
- Operating Systems (8 years)
- Mac OS (7 years)
- Microsoft Windows (9 years)
- Help Desk (8 years)
- Active Directory (7 years)
- Network Support (6 years)
- Remote Access Software (6 years)
- SQL queries (5 years)
- Firewall (6 years)
- Microsoft Windows Server (8 years)
- Software Troubleshooting (8 years)
- VPN
- Systems Engineering
- Logistics (6 years)
- Behavioral support
- Spreadsheet Management
- Remote Video Conferencing
- Multitasking Abilities
Personal Information
Willing To Relocate: Anywhere
Timeline
Habilitation Aide
Resourcing Edge
03.2023 - Current
Data Center Technician
F2ONSITE
12.2022 - 02.2023
Sr. Systems Engineer
Cognizant Technology Solutions
10.2021 - 10.2022
Appointment Setter
Sunpro Solar
08.2021 - 12.2021
Technical Support Representative
Kelly Services
10.2019 - 05.2020
Front Desk Receptionist/Night Auditor
Woodspring Suites
09.2016 - 01.2017
Key Holder
CDS/Resourcing Edge
05.2013 - 12.2014
Financial Advisor/ Tech Support
Blackboard Inc.
04.2012 - 04.2014
Habilitation Aide
CDS/Resourcing Edge
08.2011 - 10.2021
Financial Advisor
GC Services
03.2010 - 03.2011
Crew Lader
Me and My Crew Cleaning Service
04.2006 - 09.2010
Associate of Arts - Computer Networking
Kaplan University-Davenport Campus
GED -
Central Texas College