Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Languages
Timeline
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Dominique Stevens

BUFFALO,NY

Summary

Medical Record Specialist with extensive clinical skills and a proactive approach to professional growth. Experienced in medication administration and patient care, ensuring timely and accurate treatment delivery. Strong communicator, effectively collaborating with healthcare teams to enhance patient support and safety. Committed to maintaining high standards of quality care and continuous learning.

Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

24
24
years of professional experience
3
3
Certificate

Work History

Medication Aide Technician

Fredonia Place of Williamsville
11.2024 - Current
  • Maintained safe, clean environment by adhering to infection control protocols during medication administration.
  • Achieved high efficiency in medication distribution by organizing routines around patient schedules.
  • Monitored vital signs daily and reported health concerns or behavioral changes to supervisor.
  • Provided crucial assistance during medical emergencies, demonstrating quick adaptability.
  • Reduced medication errors through diligent maintenance and updates of patient medication records.
  • Administered prescribed medications to high-volume patient caseload efficiently.
  • Enhanced patient health outcomes by accurately administering medications according to schedule.
  • Supported nursing staff with essential tasks, streamlining overall care process.
  • Supported needs of 50+ residents under long-term care.

Resident Care Assistant

Fredonia Place of Williamsville
11.2024 - Current
  • Delivered exceptional care to residents with diverse needs, including dementia and Alzheimer’s patients.
  • Enhanced resident independence by facilitating mobility exercises and assisting with daily activities.
  • Provided emotional support during transitions, improving overall mental well-being for residents.
  • Maintained clean, organized living spaces to create a welcoming atmosphere for residents.
  • Trained new Resident Care Assistants in best practices and facility protocols, ensuring consistency.
  • Responded promptly to call lights, supporting patient comfort and safety through equipment adjustments.
  • Recognized by supervisors for consistently delivering high-quality care in challenging situations.
  • Maintained accurate records of resident information and care provided to support efficient operations.
  • Supported needs of 50+ residents under long-term care.

Licensed Hairstylist

Self-employeed
08.2020 - 11.2024
  • Processed payments and entered sales in register for prompt customer service.
  • Trimmed and shaped hair according to customer preferences.
  • Maintained cleanliness and organization of work station to enhance client comfort.
  • Adhered to strict sanitation guidelines to ensure client safety during services.
  • Expanded clientele through positive word-of-mouth referrals from satisfied customers.
  • Demonstrated strong time management by efficiently handling multiple appointments.
  • Boosted client retention rates by delivering high-quality, personalized results.
  • Developed lasting relationships with clients through tailored haircare advice.
  • Maintain 30+ consistent clients

District Supervisor

Commercial Cleaning Service of WNY
10.2018 - 08.2021
  • Streamlined operational processes to enhance efficiency across the district.
  • Developed training programs for new hires, boosting overall team productivity.
  • Implemented strategic plans to improve district performance and monitor progress.
  • Evaluated staff performance regularly, providing constructive feedback for professional growth.
  • Established clear expectations for team members, fostering accountability and open communication.
  • Managed scheduling and workload distribution, maximizing productivity without compromising quality.
  • Ensured compliance with company policies and industry regulations in daily operations.
  • Adapted swiftly to changing business needs, preparing operations team for shifts in demand.
  • Managed 7 Location
  • Supervised 16 employees

Physical Therapy Aide / Filing Clerk

Sheridan Manor
10.2017 - 12.2018
  • Handled inbound and outbound calls, scheduling appointments, and organizing patient documents.
  • Supported front desk operations by processing payments and maintaining accurate records.
  • Enhanced patient comfort by preparing treatment areas and positioning patients for therapy.
  • Coordinated with administrative staff to optimize scheduling, reducing appointment conflicts.
  • Monitored patient progress and provided updates to therapists to improve outcomes.
  • Increased patient engagement in therapeutic exercises through clear instructions and demonstrations.
  • Ensured compliance with HIPAA regulations, safeguarding confidentiality of patient information.
  • Worked with patients from age 30 to 80.

General Contractor

H&M Construction
06.2015 - 11.2017
  • Lead a team of six to complete housing projects including; flooring, drywall and housing restoration, placed orders and ensured their accuracy as well as set up delivery of goods.
  • Hired and oversaw subcontractors to meet project needs.
  • Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
  • Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.

Medical Office Manager

Harris Hill Nursing Facility
03.2013 - 06.2015
  • Organized and filed important documents while scheduling appointments efficiently.
  • Managed inbound and outbound calls, addressing resident service requests promptly.
  • Conducted performance evaluations for team members, identifying strengths and areas for improvement.
  • Developed tailored plans to enhance team member skills and performance.
  • Led initiatives to improve service delivery models, ensuring high-quality patient care standards.
  • Implemented data-driven processes in medical management, enhancing diagnostic accuracy and patient outcomes.
  • Collaborated with clinical teams to design effective treatment plans for optimal patient results.
  • Oversaw risk management activities, mitigating issues related to patient safety and liability.

Customer Service Claims Representative

GEICO
12.2010 - 04.2013
  • Processed large volumes of insurance claims in fast-paced environment.
  • Maintained compliance with industry regulations through established claims handling procedures.
  • Followed up with clients on unresolved issues to ensure satisfaction.
  • Provided timely, accurate information regarding claim status to enhance customer satisfaction.
  • Developed strong relationships with diverse clientele, fostering trust during claims process.
  • Addressed concerns for dissatisfied clients while managing complex situations effectively.

Shift Supervisor

Budget Car & Truck Rental
03.2006 - 03.2011
  • Worked in a high volume environment judging a variety of tasks; cleaning cars, driving to get new clients, moving cars, answering calls, and solving customer complaints.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

No Degree - Surgical Technician

Med Certs
14154 Farmingdale Rd. Livonia MI
12-2025

High School Diploma - Career Magnet

Kensington High School
319 Suffolk St.
01.2003

Skills

  • Analytical thinking
  • Problem-solving
  • Emergency care
  • Patient monitoring
  • Team coordination
  • Medication adherence
  • Pharmaceutical orders
  • Attention to detail
  • HIPAA compliance
  • Adverse reaction identification
  • Verbal and written communication
  • Prescription verification
  • Documentation accuracy
  • Medication administration
  • HIPAA certification
  • Drug inventory management
  • Privacy and confidentiality
  • Patient care quality
  • Emergency response planning
  • Medical records management
  • CPR certification and training

Certification

  • CPCT/A - Patient Care Technician/Assistant
  • CMT - Certified Medication Technician
  • BLS - Adult, Child & Infant CPR/AED

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Point Click Care

Excel

Microsoft Word

Languages

English

Timeline

Medication Aide Technician

Fredonia Place of Williamsville
11.2024 - Current

Resident Care Assistant

Fredonia Place of Williamsville
11.2024 - Current

Licensed Hairstylist

Self-employeed
08.2020 - 11.2024

District Supervisor

Commercial Cleaning Service of WNY
10.2018 - 08.2021

Physical Therapy Aide / Filing Clerk

Sheridan Manor
10.2017 - 12.2018

General Contractor

H&M Construction
06.2015 - 11.2017

Medical Office Manager

Harris Hill Nursing Facility
03.2013 - 06.2015

Customer Service Claims Representative

GEICO
12.2010 - 04.2013

Shift Supervisor

Budget Car & Truck Rental
03.2006 - 03.2011

No Degree - Surgical Technician

Med Certs

High School Diploma - Career Magnet

Kensington High School

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